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Receiving Your Shipment

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Common Questions

  • Issues Tracking, Receiving, or Changing Information on a Package expand

    When a sender creates a label for an order, we provide a tracking number which the sender may share with the customer prior to uploading the information to UPS. Once the sender transmits the shipment information to UPS, you'll be able to track your package, and you will see the status, "Order Processed: Ready for UPS." Once UPS has possession of the package, you'll see updates such as "Origin Scan" or "Pickup Scan" to indicate we have the package. With these scans, we will calculate and display a scheduled delivery date.

    If your tracking number returns an “invalid” or “no information found” message, please contact the sender for more information. If there is no information showing on your package when you track it, our support representatives will not have any information either. Only the sender can start an investigation or reship an item to you.

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