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Data Security Upgrade

Important: 2017 Implementation Update

UPS will be making changes beginning September 1, 2017 through December 31, 2017 to support enhancing our security. During this time, you may see intermittent failures for transactions using TLS1.0 or earlier.

Effective 12/31/2017, UPS will only accept TLS 1.1 and TLS 1.2
security protocols. It is highly recommended that the most current
version, TLS 1.2, be implemented. After that date, any communication requests submitted to UPS using older protocols (TLS 1.0 or earlier) will fail.

Upgrades Required

Properly managing customer data is a high priority for UPS, and we work closely with our customers to ensure that critical information is transferred over the Internet using the most current data security standards.

With rapid changes to security requirements, we want to keep you informed of upgrades that will be required in the near future. Your ability to use all of our applications that best meet your business needs is important to us.

Please follow the instructions below for each application to ensure that your systems are up to date.

UPS Internet Shipping and ups.com

Please work to ensure that all UPS Internet Shipping users at your company have their web browsers set to enable TLS 1.1 or TLS 1.2. If you have Java enabled, you must be using version 1.7 or higher to use TLS 1.2. It is highly recommended the most current version, TLS 1.2, be implemented.

To enable TLS 1.1 and/or TLS1.2 in commonly used browsers, follow these steps:

  • Internet Explorer: In Internet Options, click on the Advanced tab, scroll to the Security section and select Use TLS 1.1 and/or TLS 1.2. Then click OK.
  • Firefox below version 23: Open Settings. On the Advanced tab, click the Encryption tab. Select Use TLS 1.1 and/or TLS 1.2, then click OK. 
  • Firefox 23 and above: Firefox 23 and above are configured to communicate with TLS 1.2 by default. 
  • Chrome: In Settings, click "Show advanced settings." Find the Network section, and click "Change proxy settings." Click the Advanced tab. Select Use TLS 1.1 and or TLS 1.2, and then click OK. 

If you have any technical questions or concerns, please submit your question through the UPS technical support form or call 1-877-289-6418.

UPS CampusShip

Please ensure that all UPS CampusShip users at your company have their web browsers set to enable TLS 1.1 and/or TLS 1.2. If you have Java enabled, you must be using version 1.7 or higher to use TLS 1.2.

To enable TLS 1.1 and/or 1.2 in commonly used browsers, follow these steps:

  • Internet Explorer: In Internet Options, click on the Advanced tab, scroll to the Security section and select Use TLS 11 and/or 1.2. Then click OK. 
  • Firefox below version 23: Open Settings. On the Advanced tab, click the Encryption tab. Select Use TLS 1.1 and/or 1.2, then click OK.
  • Firefox version 23 and above: Firefox 23 and above are configured to communicate with TLS 1.2 by default. 
  • Chrome: In Settings, click "Show advanced settings." Find the Network section, and click "Change proxy settings." Click the Advanced tab. Select Use TLS 1.2, and then click OK. 

If you have any technical questions or concerns, please submit your question through the UPS technical support form or call 1-877-289-6418.

UPS Developer Kit APIs

UPS® Developer Kit Application Programming Interfaces (APIs) are used to integrate UPS functionality into your website and applications.

Please ensure that all UPS Developer Kit API users at your company have their web browsers set to enable TLS 1.1 and/or TLS 1.2. If you have Java enabled, you must be using version 1.7 or higher to use TLS 1.2.

UPS will be making changes beginning September 1, 2017 through December 31, 2017 to support enhancing our security. During this time, you may see intermittent failures for transactions using TLS1.0 or earlier.

If you have any technical questions or concerns, please submit your question through the UPS technical support form or call 1-800-247-9035.

UPS Electronic Manifesting Tool

Electronic Manifesting Tool (EMT) is used to transmit your Package Level Detail (PLD) to UPS.

Please ensure that all EMT users at your company enable TLS 1.1 and/or TLS 1.2.

When your application creates a connection to UPS, it is creating an HTTPS socket connection to the UPS server. Please ensure that the socket connection in your application is opened to Port 443, with TLS 1.1 and/or 1.2 enabled. If you have Java enabled, you must be using version 1.7 or higher to use TLS 1.2.

Your proxy administrator may be able to assist you with updating this connection.

If you have any technical questions or concerns, please contact our support team at hasupport@ups.com or 1-800-715-0361. If you are using software from one of several UPS Ready® program providers, contact your provider for any updates, if necessary.

UPS Host Manifest Upload

Host Manifest Upload (HMU) is used to transmit your Package Level Detail (PLD) to UPS.

Please ensure that all HMU users at your company enable TLS 1.1 and/or 1.2

This will require you to ensure that all HMU users at your company have their web browsers set to enable TLS 1.1 and/or 1.2.

To enable TLS 1.2 in Internet Explorer, follow these steps:

  • In Internet Options, click on the Advanced tab
  • Scroll to the Security section
  • Select Use TLS 1.1 and/or 1.2 then click OK. 


If you have any technical questions or concerns, please contact our support team at hasupport@ups.com or 1-800-715-0361.

WorldShip

Information regarding TLS 1.2 will be posted for WorldShip® users on the WorldShip Message Center.

View the WorldShip Message Center