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How do I change a delivery?

Select a question below to learn more about conveniently changing a delivery.

  • Sender expand

    With UPS Delivery InterceptSM, you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt.

    You can have packages returned to you, redirected to another address, rescheduled to another day, or held for pickup by the recipient. You can also cancel or change an intercept request at any time before we complete the intercept.

    UPS Delivery Intercept is available within the U.S. and Puerto Rico. UPS Express Critical® and freight shipments are not eligible for this service.

    There is a fee for all types of requests except for packages that are redirected to a UPS location and held for the recipient to pick up. You’ll only be charged if your intercept request is completed.

    You can request delivery changes online through your shipping history and the tracking page, WorldShip®, UPS CampusShip®, or Quantum View®. Both you and the receiver can use the package’s tracking number to check the status of the intercept request.

    UPS Delivery Intercept