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How do I change my delivery?

How to change a delivery I'm receiving

I need to redirect a package before it is delivered to me. What should I do?

If you're NOT a UPS My Choice® member, it is best to contact the sender before the first delivery attempt to make changes to your delivery. Or, if we identified that the address is incorrect and not deliverable, you may be able to correct it while tracking the package on ups.com.

If you are a My Choice member, you have several options to change the delivery on eligible shipments before we make the first delivery attempt. Those options include:

  • Redirecting your package to another address
  • Rescheduling the delivery date
  • Picking up your package at a UPS customer center or a UPS Access Point™ location, where available

Note: Not all shipments are eligible for a delivery change. For example, if you purchase prescription medication, perishable items or high value merchandise, the sender may decide to deliver only to your address or require your signature.

Fees may apply when you redirect packages to UPS Customer Centers, The UPS Store locations, or UPS Access Point locations. My Choice members will have a fee for delivery change requests to any other addresses; there is no charge for Premium members.

Changing the delivery address of your package could delay your scheduled delivery date. In addition, transportation fees may apply to certain packages.

I won't be home to receive my packages. How do I put my deliveries on hold?

If you know you’ll be away from home for a few days, you can use My Choice to request that we hold all deliveries until your return. You can choose to:

  • Pick you package up at a nearby location, such as a UPS Access Point™
  • Have us deliver your package once you're back in town
  • Request that we leave your package with a neighbor
  • Send your package to another address, in some instances

All of these arrangements can be made from the UPS My Choice delivery notifications or your Delivery Planner.

Note: Depending on the final location, transportation fees may apply.

I missed the delivery of my package and received a notice instead. How do I change my delivery?

If you missed a delivery, you received a UPS InfoNotice™ letting you know that your driver was unable to deliver your package. Update the InfoNotice with instructions for the driver on what to do with your package, and place the notice in the same location where the driver left it.

This does not apply to "Adult Signature Required" deliveries. An adult must sign for these packages at the time of delivery.

You can also use your UPS InfoNotice number online to request a hold on eligible packages. In addition, My Choice members can use the Delivery Planner to request a hold.

How to change a delivery I have sent

I shipped a package that hasn't been delivered, and I need to make delivery changes to the package. What should I do?

With UPS Delivery InterceptSM, you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt. Here are all the options you have with Delivery Intercept:

  • Have packages returned to you
  • Redirect packages to another address
  • Reschedule delivery to another day
  • Have packages held for pickup by the recipient
  • Cancel or change an intercept request before we complete the intercept

Fees may apply for all types of requests, including packages that are redirected to a UPS location and held for the recipient to pick up. You’ll only be charged if your intercept request is completed.

You can request delivery changes online through your shipping history and the tracking page, WorldShip®, UPS CampusShip®, or Quantum View®. Both you and the receiver can use the package’s tracking number to check the status of the intercept request.

NOTE: UPS Delivery Intercept is available within the U.S. and Puerto Rico. UPS Express Critical® and freight shipments are not eligible for this service.

Gain greater control of your shipments.