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Package Intercept - How do I change a delivery?

Select a question below to learn more about conveniently changing a delivery.

I am not a UPS My Choice member, but I need to redirect a package before it is delivered to me. What should I do?

UPS My Choice^® gives you greater control over where and when your shipments will be delivered. If you are not a UPS My Choice member, it is best to contact the sender before the first delivery attempt if you need to change the delivery options for your package. The complexity of the change and timing of the request will determine if there will be any delivery delay. Or, if we identified that the address is incorrect and not deliverable, you may be able to correct it while tracking the package on ups.com.

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I am a UPS My Choice member, and I need to redirect a package before it is delivered to me. What should I do?

If you are a UPS My Choice^® member, you have several options when tracking to change the delivery on eligible shipments before we make the first delivery attempt. Your options include redirecting your package to another address, rescheduling the delivery date, or picking up your package at a UPS customer center or at a UPS Access Point™ location, where available.

Please note that not all shipments are eligible for a delivery change. For example, if you purchase prescription medication, perishable items, or high value merchandise, the sender may decide to deliver only to your address or require your signature.

We do not charge to redirect packages to UPS customer centers, The UPS Store locations, or UPS Access Point locations. UPS My Choice members will have a fee for delivery change requests to any other addresses; there is no charge for Premium members.

Changing the delivery address of your package could delay your scheduled delivery date. In addition, transportation fees may apply to certain packages.

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I won’t be home to receive my packages. How do I put my deliveries on hold?

If you know you’ll be away from home for a few days, you can use UPS My Choice^® to request that we hold all deliveries until your return. You can choose to pick them up at a nearby location such as a UPS Access Point™ location or have us deliver them once you’re back in town.

Or if it’s more convenient, you can request that we leave your package with a neighbor or, in some instances, send to another address. All of these arrangements can be made from the UPS My Choice delivery notifications or your Delivery Planner. Depending on the final location, transportation fees may apply.

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I missed the delivery of my package and received a notice instead. How do I change my delivery?

If you missed a UPS delivery, you received a UPS InfoNotice™ letting you know that your driver was unable to deliver your package. Update the InfoNotice with instructions for the driver on what to do with your package, and place the notice in the same location where the driver left it.

This does not apply to "Adult Signature Required" deliveries. An adult must sign for these packages at the time of delivery.

You can also use your UPS InfoNotice number online to request a hold on eligible packages. In addition, UPS My Choice members can use the Delivery Planner to request a hold.

Sender

I shipped a package that hasn’t been delivered yet, but I need to make delivery changes to the package. What should I do?

With UPS Delivery Intercept^SM, you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt.

You can have packages returned to you, redirected to another address, rescheduled to another day, or held for pickup by the recipient. You can also cancel or change an intercept request at any time before we complete the intercept.

UPS Delivery Intercept is available within the U.S. and Puerto Rico. UPS Express Critical^® and freight shipments are not eligible for this service.

There is a fee for all types of requests except for packages that are redirected to a UPS location and held for the recipient to pick up. You’ll only be charged if your intercept request is completed.

You can request delivery changes online through your shipping history and the tracking page, WorldShip^®, UPS CampusShip^®, or Quantum View^®. Both you and the receiver can use the package’s tracking number to check the status of the intercept request.

UPS Delivery Intercept

Gain greater control of your shipments.

UPS My Choice® for home

Manage home deliveries to better fit your schedule by changing how, when, where and even to whom they are delivered.
- Learn More About UPS MyChoice for home
UPS Access Point™ Locations

Have your packages delivered to a UPS Access Point location and collect them at a time that best suits your daily routine.
- Find a UPS Access Point Location