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I have set my preferences to use a UPS scale to weigh packages, but I don't see the Weigh It button. What could be wrong?

Here are some steps to try:

  • Is your scale supported? UPS supports Mettler-Toledo and Fairbanks at this time.
  • Is your scale connected to a USB port on the client computer?
  • Is your operating system supported? Currently, we support only Microsoft Windows.
  • Is the scale turned on?
  • Does the weight appear in the window on the scale?
  • Have you downloaded the components necessary to activate the Weigh It button?

If you try all of the above, and your scale is still not working, select the link below to contact customer support.