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Return or Refuse Delivery

Can I request a Return to Sender or refuse delivery of a package?

Yes, however you must wait until after the first delivery attempt to request a Return to Sender.

Return to Sender

  • If you missed the first delivery attempt, your driver probably left a UPS InfoNotice® indicating a delivery attempt had been made. Using the UPS InfoNotice, you can choose from up to four delivery change options: Will Call, Delivery to Another Address, Reschedule Delivery, or Return to Sender. To begin, select the Tracking link below and enter your UPS InfoNotice number in the Tracking or InfoNotice field, and select the Track button.
  • If the package was delivered to a neighbor or released without a signature and has not been opened, you have five business days from the day of delivery to request a Return to Sender. After five business days you will need to contact the shipper.

Refuse Delivery

  • If you are home at the time of the delivery attempt, you can refuse delivery of the package.

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