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What are the returns solutions and how do they work?

  • UPS provides various return services that allow you and your package recipients to return goods by paying a nominal fee.

    UPS ReturnsSM - Electronic Return Label (ERL) e-mail
    With this Return Service, UPS sends a return label via e-mail to the recipient you specify. The recipient prints the return label and attaches it to the package being returned.
    UPS Returns - Print Return Label
    This Return Service allows you to create a return label and send it to the recipient with your shipment or separately.
    UPS Returns - Print and Mail Return Label
    With this Return Service, UPS prints your return label and sends it to the party making the return.
    UPS Returns Plus
    With this option, a UPS driver carries a preprinted return label when attempting to pick up the return package. Choose between these two options:

    • 1 UPS Pickup Attempt allows the shipper to request one pickup attempt for return of a UPS package. If the package cannot be collected, the label is left for the recipient to return the package via any UPS method.
    • 3 UPS Pickup Attempts allows the shipper to request three pickup attempts for return of a UPS package. After the third collection attempt, the label is returned to UPS.