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What can I do if my package was damaged?

  • If you are the receiver, notify UPS® (using the "File a Claim" link on this page or by calling the number below) or notify the shipper to initiate the claims process.

    If you are the shipper, notify UPS (using the "File a Claim" link on this page, or by calling the number below). UPS Customer Service will send a claim notification with a claim number.

    It is essential that the shipper supplies UPS with documentation that supports the actual repair or replacement cost of the merchandise, up to the declared value, as requested in the claim notification. This documentation can be provided either when the damage is first reported, or after the notification is issued. Supporting documentation can include original invoices, purchase orders, or other information required by UPS.

    The claim notification provides instructions for submitting claims documentation online, by fax, or U.S. Postal Service®.

    Note: For more specific details, review the UPS Terms and Conditions or contact 1-800-PICK-UPS® (1-800-742-5877).