How do I request a refund?

If we did not attempt to deliver your shipment by the guaranteed date or time, you can submit a request for a service refund by.

  • Calling 1-800-PICK-UPS® (1-800-742-5877) and say “Refund”.
  • Or logging into the UPS Billing Center and selecting Request a Refund.

The UPS Billing Center is accessible only for those customers with payment accounts.

Refund requests must be made by the person or company that paid the charges and must be submitted within 15 calendar days of the scheduled delivery date or the date listed in the tracking details or your proof of delivery, whichever is later.

Log into the UPS Billing Center

Get Full Refund Details in the UPS Tariff/Terms and Conditions of Service