If we did not attempt to deliver your shipment by the guaranteed date or time, you can submit a request for a service refund by.
The UPS Billing Center is accessible only for those customers with payment accounts.
Refund requests must be made by the person or company that paid the charges and must be submitted within 15 calendar days of the scheduled delivery date or the date listed in the ups.com tracking details or your proof of delivery, whichever is later.
Have your packages delivered to a UPS Access Point location this holiday season and earn rewards.*
*Terms and conditions apply
UPS tracking solutions show the progress of your shipment every step of the way, across town or around the world.