UPS offers several ways to request a shipping charge adjustment. Notification to UPS of a request for an invoice adjustment must be made in writing using one of the following methods:
United Parcel Service
P.O. Box 7247-0244
Philadelphia, PA 19170-0001
The notification to UPS must include the date of shipment and tracking number for each disputed charge, as well as the reason for the disputed charge. A partial payment against an invoice is not considered a request for an invoice adjustment or notice to UPS of a disputed invoice. UPS reserves the right to refuse to issue any invoice adjustment until all outstanding charges owing to UPS have been paid in full.
Note: Be sure to provide all required information.
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