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What is a claim?

  • There are two types of claims: loss or damage.

    • Loss: If a package is lost, the shipper may request a lost package investigation. A lost package investigation must be requested within nine months of a package's scheduled delivery date. The purpose of the investigation is to provide proof of delivery. If UPS® is unable to prove delivery, a claim number is issued.
    • Damage: A damaged package may be reported to UPS by the shipper or receiver. An inspection by a UPS representative may be required. A damage inspection report is prepared and the shipper of record is contacted with the results of the inspection. If approved for payment, a damage claim number is issued.

    Learn how to prevent a claim through these helpful suggestions developed by UPS packaging engineers.