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What can I do if my package was damaged?

Package senders or receivers can use our online submission process to report package damage. An inspection by a UPS representative may be required. You also have the option to submit photo documentation along with your claim. Although photo documentation is not a requirement, providing photos can help us resolve your claim more efficiently. If you are unable to submit a claim online, contact the sender to start a claim.

As a sender, it’s essential you supply UPS with documentation that supports the actual repair or replacement cost of the merchandise, up to the declared value, as requested in the claim notification. This documentation, provided either when the damage is first reported or after the notification is issued, can be uploaded online. Supporting documentation can include original invoices, purchase orders, or other information required by UPS. The notification will provide instructions for submitting claims documentation.