If your package was shipped at a location of The UPS Store®, UPS Drop Box, UPS Customer Center, UPS Alliance Location, or Authorized Shipping Outlet, you will not be able to see information about your claim on ups.com. UPS only shares claim information with the shipper of record. In these cases, UPS considers the shipping location as the shipper of record. Therefore, once your report of package damage or loss has been investigated, you should contact the shipper of record to learn how the matter will be resolved.
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UPS tracking solutions show the progress of your shipment every step of the way, across town or around the world.