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What happens if I receive an invoice with a negative amount (credit) and I use the UPS Billing Center?

Follow the steps outlined below if you need assistance dealing with an invoice with a Credit Amount and you are an enrolled user of the UPS Billing Center.

If you're paying by check:

  1. Print the Remittance Stub
  2. Calculate the amount due by subtracting the Credit Amount from the Outstanding Balance posted on the invoice in UPS Billing Center Overview page. Remit check with remit stub and copy of credit invoice
  3. Change Current month's Remittance Stub to Current week Remittance Stub
  4. If you need additional assistance, contact a UPS Billing Center representative:
    • For questions concerning your Package Delivery invoice, call toll free 1-800-811-1648 Monday-Friday 8:00 a.m. - 9:00 p.m. EST
    • For questions regarding your International Package Service invoice, call 1-502-485-2222 Monday-Friday 8:00 a.m. to 6:00 p.m. EST
    • For technical support questions, call toll free 1-866-717-2692 Monday-Friday 8:00 a.m. - 8:00 p.m. EST

If you're paying by Electronic Funds Transfer (EFT):

  1. Contact a UPS Customer Support representative:
    • For questions concerning your Package Delivery invoice, call toll free 1-800-811-1648 Monday-Friday 8:00 a.m. - 9:00 p.m. EST
    • For questions regarding your International Package Service invoice, call 1-502-485-2222 Monday-Friday 8:00 a.m. to 6:00 p.m. EST
    • For technical support questions, call toll free 1-866-717-2692 Monday-Friday 8:00 a.m. - 8:00 p.m. EST
  2. The UPS representative will apply the Credit Amount to the current invoice amount
  3. Once completed, the current invoice will reflect the updated amount