UPS offers several ways to request a shipping charge adjustment. Notification to UPS of a request for an invoice adjustment must be made in writing using one of the following methods:
Submit a request through the UPS Billing Center:
Or, mail UPS a written request to:
United Parcel Service
P.O. Box 7247-0244
Philadelphia, PA 19170-0001
The notification to UPS must include the date of shipment and tracking number for each disputed charge, as well as the reason for the disputed charge. A partial payment against an invoice is not considered a request for an invoice adjustment or notice to UPS of a disputed invoice. UPS reserves the right to refuse to issue any invoice adjustment until all outstanding charges owing to UPS have been paid in full.
You can view adjustments made on any invoice:
Adjustments on Delivery Service Invoices will be applied to the next invoice. International Package Service invoice adjustments will be applied to the current invoice.
Note: After adjusting a shipping charge, you will be required to pay the total outstanding amount due. The adjustment will be reviewed by a UPS Representative. If the UPS Representative approves the adjusted amount, the following will occur: