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UPS Billing Center Invoice Dispute Requests

Request an Adjustment/Dispute a Charge

UPS offers several ways to request a shipping charge adjustment. Notification to UPS of a request for an invoice adjustment must be made in writing using one of the following methods:

Submit a request through the UPS Billing Center:  

  1. Log in to the UPS Billing Center
  2. Select the Invoice Number for which an adjustment is needed
  3. Select Invoice Summary
  4. Select Shipment/Charge Detail
  5. Select Dispute button

Or, mail UPS a written request to:

United Parcel Service
P.O. Box 7247-0244
Philadelphia, PA 19170-0001

The notification to UPS must include the date of shipment and tracking number for each disputed charge, as well as the reason for the disputed charge. A partial payment against an invoice is not considered a request for an invoice adjustment or notice to UPS of a disputed invoice. UPS reserves the right to refuse to issue any invoice adjustment until all outstanding charges owing to UPS have been paid in full.

View Adjustments/Disputes

You can view adjustments made on any invoice:

  1. Select Invoice from the Invoice drop-down menu. An icon will appear in the Dispute column if a dispute has been requested.
  2. Select the dispute icon to view dispute details.

How Adjustments/Disputes are Applied to Your Account

Adjustments on Delivery Service Invoices will be applied to the next invoice. International Package Service invoice adjustments will be applied to the current invoice.

Note: After adjusting a shipping charge, you will be required to pay the total outstanding amount due. The adjustment will be reviewed by a UPS Representative. If the UPS Representative approves the adjusted amount, the following will occur:

  • Delivery Service Invoices (Domestic/Export invoices) - Your next invoice will be reduced by the approved adjusted amount.
  • International Package Services Invoices (Import invoices) - Your current invoice will be reduced by the approved adjusted amount.