UPS Service Guarantee

Suspension of Service Guarantee

Effective March 26, 2020, we suspended the UPS® Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.

Update: Effective September 1, 2021, the UPS Service Guarantee will be reinstated for Domestic Standard service in the United Kingdom.

The UPS Service Guarantee has been reinstated for the following services only:

UPS Next Day Air® Early | Effective April 5, 2021 UPS Worldwide Express Freight®| Effective April 5, 2021
UPS Next Day Air® | Effective April 5, 2021 Domestic Express Plus | Effective May 10, 2021 for select countries outside of the U.S.
UPS Next Day Air Saver® | Effective April 5, 2021 Domestic Express | Effective May 10, 2021 for select countries outside of the U.S.
UPS Worldwide Express NA1® | Effective April 5, 2021 Domestic Midday | Effective May 10, 2021 for select countries outside of the U.S.
UPS Worldwide Express Plus® | Effective April 5, 2021 Domestic Express Saver | Effective May 10, 2021 for select countries outside of the U.S.
UPS Worldwide Express® | Effective April 5, 2021 Transborder Express | Effective May 10, 2021 for select countries outside of the U.S.
UPS Worldwide Express Saver® | Effective April 5, 2021 Transborder Express Plus | Effective May 10, 2021 for select countries outside of the U.S.
UPS Worldwide Saver® | Effective April 5, 2021 Transborder Express Saver | Effective May 10, 2021 for select countries outside of the U.S.
UPS Worldwide Express Freight® Midday | Effective April 5, 2021 GB Domestic Standard | Effective September 1, 2021 in the United Kingdom only

The Service Guarantee remains suspended for all other UPS® shipments not specified in the above sections, from any origin to any destination.

As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local, state, and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions.

Prior to shipping, please check to see if the recipient’s location is open, since many some businesses’ hours may have changed either due to local restrictions or at the business’s discretion. We will make three routine delivery attempts* before returning a package to the sender. Please continue to visit this site for the most up-to-date information regarding the impact of Coronavirus on UPS services.

*Where three routine delivery attempts do not coincide with a recipient’s adjusted (e.g., shortened, or weekend-only) business hours, the package will be returned to sender.

For your convenience, The UPS Store® and UPS Access Point® locations all provide access to your vital deliveries. Where available, you can sign up for free UPS My Choice which enables you to provide more specific delivery instructions such as where to leave deliveries, or redirect deliveries to another location, and also provides you with the ability to receive delivery notifications.

Service guarantees are subject to change. For further details, see the UPS Tariff/Terms and Conditions.