Suspension of Service Guarantee
Effective March 26, 2020 we suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
Effective April 5, 2021 the UPS Service Guarantee was reinstated only for UPS Next Day Air services (UPS Next Day Air® Early, UPS Next Day Air® and UPS Next Day Air Saver®) and UPS Worldwide Express services (UPS Worldwide Express NA1®, UPS Worldwide Express Plus®, UPS Worldwide Express®, UPS Worldwide Express Saver®, UPS Worldwide Saver, UPS Worldwide Express Freight® Midday and UPS Worldwide Express Freight®). Note: Until further notice, the guaranteed delivery time for UPS Next Day Air Saver® deliveries has been extended to end-of-day (11:59 p.m. on the guaranteed day of delivery).
Effective May 10, 2021, the UPS Service Guarantee will be reinstated for International Domestic services (Domestic Express Plus, Domestic Express, Domestic Midday, and Domestic Express Saver) and Transborder Express services (Transborder Express, Transborder Express Plus, Transborder Express Saver) for select countries outside of the U.S.
The Service Guarantee remains suspended for all other UPS shipments not specified in the above sections, from any origin to any destination.
Changes to Commitment Times
Delivery times for UPS Next Day Air Saver® and UPS 2nd Day Air A.M.® services scheduled for delivery on or after March 30, 2020 will be extended to end-of-day (11:59 p.m. on the guaranteed day of delivery) until further notice.
UPS is closed on New Year’s (Jan 1), Independence Day (July 4), Thanksgiving (Nov 25), and Christmas Day (Dec 25). UPS Express Critical® is still available.
View the operating hours for other holidays for your location.
With UPS My Choice® membership, you can have your packages delivered to a UPS Access Point® location.
Make sure holiday gifts are hidden from spying eyes. Have your packages delivered to a
UPS Access Point® location.
Stay cozy and warm. Schedule a contactless pickup now.
UPS Freight Less-than-Truckload (“LTL”) transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities (“UPS”). UPS assumes no liability in connection with UPS Freight LTL transportation services or any other services offered or provided by TFI International Inc. or its affiliates, divisions, subsidiaries or related entities.