Suspension of Service Guarantee
Effective March 26, 2020, we suspended the UPS® Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
Effective April 5, 2021 the UPS Service Guarantee was reinstated only for the following services:
|UPS Next Day Air®||UPS Worldwide Express Plus®|
|UPS Next Day Air Saver®||UPS Worldwide Express®|
|UPS Next Day Air® Early||UPS Worldwide Express NA1®|
|UPS Worldwide Express Saver®|
|UPS Worldwide Saver®|
|UPS Worldwide Express Freight® Midday|
|UPS Worldwide Express Freight®|
Note: Until further notice, the guaranteed delivery time for UPS Next Day Air Saver® deliveries has been extended to end-of-day (11:59 p.m. on the guaranteed day of delivery).
Effective May 10, 2021, the UPS Service Guarantee was reinstated for the following International Domestic services) and Transborder Express services for select countries outside of the U.S.:
|Domestic Express Plus||Transborder Express|
|Domestic Express||Transborder Express Plus|
|Domestic Midday||Transborder Express Saver|
|Domestic Express Saver|
The Service Guarantee remains suspended for all other UPS® shipments not specified in the above sections, from any origin to any destination.
As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local, state, and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions.
UPS is closed on New Year’s (Jan 1), Independence Day (July 4), Thanksgiving (Nov 25), and Christmas Day (Dec 25). UPS Express Critical® is still available.
View the operating hours for other holidays for your location.
With UPS My Choice® membership, you can have your packages redirected to another address or rescheduled to be delivered at a more convenient time.
Search from thousands of UPS Access Point® lockers, stores and retail locations near you to drop off and pick up packages.
Our pickup options are built to work around your schedule. Arrange your contactless pickup in just a few minutes.
UPS Freight Less-than-Truckload (“LTL”) transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities (“UPS”). UPS assumes no liability in connection with UPS Freight LTL transportation services or any other services offered or provided by TFI International Inc. or its affiliates, divisions, subsidiaries or related entities.