Suspension of Service Guarantee
Effective March 26, 2020 we suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.
Effective April 5, 2021 the UPS Service Guarantee will be reinstated only for UPS Next Day Air services (UPS Next Day Air® Early, UPS Next Day Air® and UPS Next Day Air Saver®) and UPS Worldwide Express services (UPS Worldwide Express NA1®, UPS Worldwide Express Plus®, UPS Worldwide Express®, UPS Worldwide Express Saver®, UPS Worldwide Saver, UPS Worldwide Express Freight® Midday and UPS Worldwide Express Freight®). Note: Until further notice, the guaranteed delivery time for UPS Next Day Air Saver® deliveries has been extended to end-of-day (11:59 p.m. on the guaranteed day of delivery). The Service Guarantee remains suspended for all other UPS shipments from any origin to any destination.
Changes to Commitment Times
Delivery times for UPS Next Day Air Saver® and UPS 2nd Day Air A.M.® services scheduled for delivery on or after March 30, 2020 will be extended to end-of-day (11:59 p.m. on the guaranteed day of delivery) until further notice.
UPS is closed on New Year’s (Jan 1), Independence Day (July 4), Thanksgiving (Nov 25), and Christmas Day (Dec 25). UPS Express Critical® is still available.
View the operating hours for other holidays for your location.
Martin Luther King Jr. Day – Jan 18
UPS® pickup and delivery services are available. Note that UPS SurePost® and UPS Mail Innovations® deliveries will require one additional business day’s time in transit due to the Federal (USPS) holiday.
The UPS Store® locations are open.
UPS Freight® services are available.
February 14, 2021: Valentine’s Day
See the Valentine’s Day shipping page.
February 15, 2021: President’s Day
UPS® pickup and delivery services are available. Note: UPS SurePost® and UPS® Mail Innovations deliveries will require one additional business days’ time in transit due to the Federal (USPS) holiday.
The UPS Store® locations are open.
UPS Freight® services are available.
April 2, 2021: Good Friday
UPS® pickup and delivery services are available.
Delivery times for UPS Next Day Air® Early and UPS Worldwide Express Plus® into the U.S. will be extended by 90 minutes. Delivery times for UPS Next Day Air® and UPS Worldwide Express® into the U.S. will be extended to end of day (11:59 p.m. on the guaranteed day of delivery).
The UPS Store® locations are open.
UPS Freight® is operating with modified service. UPS Freight shipments picked up today will require one additional day in transit. Visit upsfreight.com for detailed information.
April 4, 2021: Easter – UPS Holiday
No UPS® pickup or delivery service.
The UPS Store® locations may be closed. Check with your local store for specific hours of operation.
UPS Freight® is closed. Delivery service is not available unless scheduled in advance. Pickups can be scheduled in advance with your local Service Center or Urgent Services Department at 1-800-644-0900.
UPS Express Critical® service is available 7/24/365. Call 1-800-714-8779 or visit upsexpresscritical.com.
May 9, 2021: Mother’s Day
No UPS® pickup or delivery service.
The UPS Store® locations may be closed. Check with your local store for specific hours of operation.
UPS Freight® is closed. Delivery service is not available unless scheduled in advance. Pickups can be scheduled in advance with your local Service Center or Urgent Services Department at 1-800-644-0900.
May 31, 2021: Memorial Day – UPS Holiday
No UPS® pickup or delivery service.
The UPS Store® locations are closed.
UPS Freight® is closed. Delivery service is not available unless scheduled in advance. Pickups can be scheduled in advance with your local Service Center or Urgent Services Department at 1-800-644-0900.
UPS Express Critical® service is available 7/24/365. Call 1-800-714-8779 or visit upsexpresscritical.com.
July 4, 2021: Independence Day – UPS Holiday
No UPS® pickup or delivery service.
The UPS Store® locations are closed.
UPS Freight® is closed. Delivery service is not available unless scheduled in advance. Pickups can be scheduled in advance with your local Service Center or Urgent Services Department at 1-800-644-0900.
UPS Express Critical® service is available 7/24/365. Call 1-800-714-8779 or visit upsexpresscritical.com.
July 5, 2021: Independence Day (nationally observed)
No UPS® pickup or delivery service.
The UPS Store® locations are open.
UPS Freight® is closed. Delivery service is not available unless scheduled in advance. Pickups can be scheduled in advance with your local Service Center or Urgent Services Department at 1-800-644-0900.
UPS Express Critical® service is available 7/24/365. Call 1-800-714-8779 or visit upsexpresscritical.com.
September 6, 2021: Labor Day – UPS Holiday
No UPS® pickup or delivery service.
The UPS Store® locations are closed.
UPS Freight® is closed. Delivery service is not available unless scheduled in advance. Pickups can be scheduled in advance with your local Service Center or Urgent Services Department at 1-800-644-0900.
UPS Express Critical® service is available 7/24/365. Call 1-800-714-8779 or visit upsexpresscritical.com.
October 11, 2021: Indigenous People’s Day (Columbus Day)
UPS® pickup and delivery services are available. Note: UPS SurePost® and UPS® Mail Innovations deliveries will require one additional business days’ time in transit due to the Federal (USPS) holiday.
The UPS Store® locations are open.
UPS Freight® services are available.
November 11, 2021: Veterans Day
UPS® pickup and delivery services are available. Note: UPS SurePost® and UPS® Mail Innovations deliveries will require one additional business days’ time in transit due to the Federal (USPS) holiday.
The UPS Store® locations are open.
UPS Freight® services are available.
November 25, 2021: Thanksgiving – UPS Holiday
No UPS® pickup or delivery service.
The UPS Store® locations are closed.
UPS Freight® is closed. Delivery service is not available unless scheduled in advance. Pickups can be scheduled in advance with your local Service Center or Urgent Services Department at 1-800-644-0900.
UPS Express Critical® service is available 7/24/365. Call 1-800-714-8779 or visit upsexpresscritical.com.
November 26, 2021: Day after Thanksgiving (Black Friday)
UPS® pickup and delivery services are available.
The UPS Store® locations are open.
UPS Freight® is closed. Delivery service is not available unless scheduled in advance. Pickups can be scheduled in advance with your local Service Center or Urgent Services Department at 1-800-644-0900.
December 24, 2020: Christmas Eve
UPS® pickup for Air and international Air services only if prearranged by December 17, 2020. No Ground service pickup.
UPS® delivery for all services is available.
Some UPS Store® locations may have modified business hours. Check with your local store for specific hours of operation.
UPS Freight® is closed. Delivery service is not available unless scheduled in advance. Pickups can be scheduled in advance with the local Service Center or Urgent Services Department at 1-800-644-0900.
UPS Express Critical® service is available 7/24/365. Call 1-800-714-8779 or visit upsexpresscritical.com.
Christmas Day – Dec 25 – UPS Holiday
No UPS® pickup or delivery service.
The UPS Store® locations are closed.
UPS Freight® is closed. Delivery service is not available unless scheduled in advance. Pickups can be scheduled in advance with your local Service Center or Urgent Services Department at 1-800-644-0900.
UPS Express Critical® service is available 7/24/365. Call 1-800-714-8779 or visit upsexpresscritical.com.
New Year’s Eve – Dec 31
UPS® pickup for Air and international Air services only if prearranged by December 24, 2020. No Ground service pickup.
UPS® delivery for all services is available.
Some UPS Store® locations may have modified business hours. Check with your local store for specific hours of operation.
UPS Freight® is operating with modified service. UPS Freight shipments picked up today will require one additional day in transit. Visit UPS Freight for detailed information.
UPS Express Critical® service is available 7/24/365. Call 1-800-714-8779 or visit upsexpresscritical.com.
January 1, 2022: New Year’s Day – UPS Holiday
No UPS® pickup or delivery service.
The UPS Store® locations are closed.
UPS Freight® is closed. Delivery service is not available unless scheduled in advance. Pickups can be scheduled in advance with your local Service Center or Urgent Services Department at 1-800-644-0900.
UPS Express Critical® service is available 7/24/365. Call 1-800-714-8779 or visit upsexpresscritical.com.
With UPS My Choice® membership, you can have your packages delivered to a UPS Access Point® location.
Make sure holiday gifts are hidden from spying eyes. Have your packages delivered to a
UPS Access Point® location.
Stay cozy and warm. Schedule a contactless pickup now.
Learn more about our Peak Surcharges and Service Guarantee and Commit Times