Review the Preventing Claims Overview and Labeling Tips to help reduce the chances that you'll need to report a problem.
If your claim has been denied, select a claim denial reason below to learn about helpful suggestions developed by UPS packaging engineers.
This document contains:
Filling Out the Label:
Specific claim denials which occur as a result of insufficient seal or closure are:
How to securely seal packages
Apply three strips of tape to both the top and bottom of the box so the middle and two edge seams are sealed.
Use a strong tape, such as:
Do not use masking tape, cellophane tape, duct tape, water-activated paper tapes, string, or paper over-wrap because they will not provide a strong enough seal.
Specific claim denials which occur as a result of insufficient packaging, cushioning, or protection are:
How to properly cushion contents
Each item within the package should be wrapped separately with a sufficient amount of cushioning material. Each item should be surrounded by at least two inches (5.08 cm) of cushioning and placed a minimum of two inches (5.08 cm) away from the box walls. This prevents product-against-product damage and protects the contents from shock and vibration, which can pass from the outside of the box to the contents. Fragile items such as electronics, glass, ceramics, and artwork need separation from each other and from the corners, sides, top, and bottom of the box. These packages may require additional cushioning or a double (over) box.
UPS recommends choosing a box strength that is suitable for its contents based on the UPS Box Strength Guidelines. Never exceed the maximum gross weight limit for the box, which is printed on the Box Maker's Certificate on the bottom flap of most boxes. After years of testing and analysis, engineers at the Customer Solutions Package Lab have developed box strength specifications for single-package distribution.
Make certain that caps or covers are applied securely to help ensure they do not loosen during transit and result in a leak. It is recommended that you add a heat induction foil seal to help prevent leakage.
When shipping liquids in a sealed bottle, it is important to apply closures with the correct application torque to ensure that the liner compresses and forms a good seal. Proper application torque will also help prevent the closures from backing off during vibration. Liquids in plastic bottles need to be separated from each other inside the corrugated shipping container. It is recommended that a corrugated divider be used to create cells for each bottle.
Some contents come with their own containers or cases. These may not be durable enough to protect contents during shipment. Place cases into a corrugated shipping container following the UPS box strength guidelines.
Consider increasing the strength of the box or using angle-board (V-board) to increase the beam strength of the package. Either option will help prevent corners and edges from bending.
Note: This page contains general packaging guidelines which illustrate the minimum recommended steps to adequately protect package contents. Depending on package contents, additional steps may be necessary to ensure that packages are adequately and securely packed, wrapped, and cushioned for transportation. Further details on proper packaging are available in the UPS Rate and Service Guide.
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