Home Health Made Even Easier

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Patients stay on track with guided steps and smart alerts, ensuring critical home health packages are received and returned correctly and on time. UPS Healthcare offers a simpler way to return home health packages, all powered by our secure, compliant logistics network. No phone calls, no complex scheduling—just confidence in every return. Contact an expert about your logistics needs.

Download the free UPS Mobile App:

Download on the App Store

Get it on Google Play

A Simpler, Stress-Free Return Process

Forget about complicated scheduling and phone tag. The UPS® Mobile App offers clear, guided steps, making the home health returns process seamless and stress-free for every patient.

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  • Manage Your Home Health Shipment

    Receive your home health shipment and use the UPS Mobile App to set reminders, ensuring you never miss a step in your care journey.
  • Prepare Your Return with Ease

    The app provides clear, step-by-step instructions on how to package and label your return—no complex instructions or phone calls required.
  • Flexible Pickup and Drop-Off Options

    Schedule a convenient at-home pickup directly within the app or easily find directions to the nearest UPS drop-off location.
  • Track Your Return with Confidence

    Receive real-time tracking alerts and confirmation once your package is successfully returned, giving you peace of mind every step of the way.
  • Stay Informed with Proactive Updates

    Get timely notifications about your shipment’s status, from pickup to delivery, so you’re always in the loop without needing to check.

Elevate Patient Care With Seamless Returns

Partner with UPS Healthcare to give your patients a simple, reliable way to return home health devices and specimens. We'll help you configure and launch a returns program tailored to your unique needs — at no cost to patients.

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  • Enhance Patient Adherence

    Guided instructions and automated reminders help patients stay on schedule, reducing missed returns and improving outcomes.
  • Gain Full Chain-of-Custody Visibility

    Real-time tracking provides your operations team with complete visibility from the patient's home to your facility.
  • Reduce Operational Burden

    Eliminate manual follow-ups and reduce inbound call volume. The UPS® Mobile App automates patient communications, label generation, and pickup scheduling.

Ask an Expert

Offer a Simple Mobile Experience

Patients can use the UPS app to get real-time alerts, follow guided steps, and track returns—all from their smartphone.

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Take Action on Your Home Health Package

Receive your home health package and set up reminders in the UPS app so you never miss a critical step in your care journey.

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Package and Label Your Return

The UPS® Mobile App walks you through exactly how to package and label your return - no guesswork, no complex instructions, no phone calls needed.

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Schedule Pickup or Find a Drop-Off Location

Schedule a convenient at-home pickup directly from the UPS Mobile App, or get directions to the nearest UPS drop-off location - all in just a few taps.

At-Home Care Logistics

As healthcare extends into the home, UPS Healthcare provides the critical logistics infrastructure that enables providers to deliver quality care beyond clinical settings.