UPS Healthcare Pharma


When a patient is at the end of your supply chain, a lot is at stake. We're focused on logistics innovations that help you get life-saving products to the people who need them quickly and safely, and with complete visibility and quality assurance along the way.

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Speed, security, and a better patient experience

Global Reach

Scale your business and strategically position your distribution operations closer to customers around the world with the power of the world’s largest integrated global healthcare logistics network behind you.

  • 2,000+ daily flights to 220 countries/territories
  • More than 950 global field stocking locations
  • 11MM+ square feet of cGMP space
  • 68 global HLD facilities
  • 5,500 global healthcare logistics personnel
  • 230+ quality assurance professionals

Download the Global Healthcare Logistics Sales Sheet

Download the Global Healthcare Logistics Sales SheetOpen the link in a new window

Direct-to-Patient Solutions

Get critical specialty pharmaceuticals to your patients’ homes when they need them with services that cover all the bases. We can help you give your customers the speed, visibility, and control they demand.

  • Outsource your fulfillment
  • Ensure delivery of a viable product with cold chain logistics
  • Offer early morning and 7-day a week delivery options
  • Provide delivery tracking and management tools
  • Give your patients flexible local pick-up/drop-off location options
  • Bring therapy delivery right into your patients' homes
  • Create an easy and efficient return process
  • Ensure security with narcotics (CIV to CII) cage and vaults
  • Expedite fulfillment with end-of-runway pharmacies in the UK and US

Order-to-Cash Solutions

Provide world-class customer service while streamlining your cash flow, managing costs, and setting your business up to scale. We can manage your entire supply chain from order to payment so you can focus on improving lives.

  • Full call center outsourcing
  • Pricing and promotions
  • Order processing and invoicing
  • Accounts receivable/payable
  • Customer service and dispute resolution
  • Return authorizations
  • Credits/debits processing
  • Reporting and metrics

Download the Order-to-Cash OverviewOpen the link in a new window

Tracking Innovation

When healthcare deliveries are time and temperature critical, every second counts. Our next-generation sensor technologies can give real-time shipment visibility and a priority path through the network.

  • Secure digital end-to-end visibility solutions
  • Single-use chemical temperature indicators
  • Real-time digital temperature data loggers
  • GPS and RFID tracking(location within 2 meters)
  • Proactive alerts for staff and patients
  • Advanced sensor-based intervention and recovery
  • Delivery verification with signatures saved for up to 7 years

Learn more about UPS® Premier

Reverse Logistics

Making it easier for patients to send something back is just as important as getting it there. We help you customize a secure, compliance-friendly reverse logistics flow to increase supply chain sustainability, manage costs, and improve customer loyalty.

  • Robust reverse logistics capability
  • Proactive product recall planning
  • Easy customer return and replacement solutions
  • Enhanced visibility across transportation modes
  • Global pharmaceutical return compliance management

Provell Pharmaceuticals Case Study

Setting up an order-to-cash supply chain for a virtual pharma company.

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UPS logistics manager looking at order paperwork
Pharmacist placing a prescription in a bag for a customer

Lupin Pharmaceuticals Case Study

Helping one of India’s largest pharma players rethink US logistics.

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So, what happens to those vaccine needles?

Learn how UPS Healthcare Stericycle have partnered to providing responsible medical waste product disposal services.

Read Now
UPS collects an order of vaccine needles and medical waste to be recycled.


  • Download PDF file Image

    How to optimize your pharmaceutical supply chain

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    How to simplify global expansion with logistics network support

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    How to enhance critical healthcare shipment handling with UPS® Premier

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    How order-to-cash outsourcing can help fuel growth

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Let's Talk

We'd love to learn more about your business needs.

Contact us to learn how a customized logistics plan could help position you for success.

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