Phone Center Shortcuts

If You Need Help With......Then Do This......Or Find It Online

Tracking a shipment

  • Lost or damaged package
 Say "Tracking," then say your tracking number and listen for instructions.


Tracking with a UPS Infonotice/Delivery Change Request

  • Hold for Pickup
  • Change Delivery Address
  • Schedule Future Delivery Date
  • Return to Sender
 Say "Tracking," then say your InfoNotice number and listen for instructions.

Sending a Package

  • Create a Shipment
  • Schedule a Pickup
  • Rates
  • Time in Transit
  • UPS Locations
  • International Shipping
 Say "Send a Package" and listen for instructions.
Ordering Supplies Say "Order Supplies" and listen for instructions.