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Simplifying Returns for Your Customers

Want to improve how your business manages customer returns? We can help with that.

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Easy Returns? It Doesn’t Get Easier Than This.

With UPS Returns Plus, our drivers will come straight to your customers' doors to collect the return shipment. We’ll create the return label ahead of time, and the driver will bring it when they pick up the shipment. Choose between two options:

One UPS Pickup Attempt

We’ll schedule a one-time pickup. If your customer isn’t able to hand off the return package to us at that time, the driver will leave a return label. Your customer can then take the package to any UPS location or request a later pickup.

Create a Return

Three UPS Pickup Attempts

We’ll attempt to pick up the package over three business days. After the third attempt, the return label will be sent back to UPS.

Create a Return

Give Your Customers Box-Free, Label-Free Returns

Your customers can bring their items straight to a UPS Store - without a box, or a label - and send it off. Work with these providers to create “no box, no label” returns. (Only available for eligible items. Discuss eligibility and integration options with providers.)

Looking for a More Convenient Drop-off or Pickup Location?

UPS Access Point locations are neighborhood shops that serve as alternative pickup or drop-off locations for  customer returns. There are thousands of locations nationwide.

Find a Location