Protect Your Account

My browser or a browser extension auto-populates my password for me, but it’s the wrong password.

We recommend updating the stored password in your browser immediately after resetting your password to ensure it will be correct the next time you log in.

true

I am selecting the email option but never receive the email containing my PIN.

• Check your SPAM and “Deleted Items” folders.
• Wait 15 minutes, check your email again, and if you still have not received the PIN, attempt the request again.
• When multiple PINs are requested, only the last PIN that is requested will be valid.

false

I no longer have access to both the email address and the phone number associated with my login.

These are the only methods available to reset your password. You need to create a new user ID.

false

The phone number associated with my login is a landline number, and I’m unable to receive a phone call or text message with my PIN.

If you are unable to receive a phone call or text message with your PIN, you can select the email option to receive your PIN instead.

false

I’m receiving an error that my new password is not valid.

Make sure your new password meets the following requirements:

• 12-26 characters long
• Contains both upper and lower case letters
• Contains at least one number
• Contains at least one special character (!@#$%*)
• Does not contain your username or part of your email address
• Does not contain commonly used words or phrases, such as “password”

false