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WorldShip® Support - Message Centre

Welcome to the WorldShip® Message Centre. This area will be used to alert you to features and functionality that can improve your WorldShip experience, including new features for WorldShip. When there is a new message, the Message Centre envelope on the ribbon will have an orange exclamation point to direct you here.

What’s New for WorldShip 2022 (v25)

The latest version of WorldShip is now available for download. Read below for the latest product enhancements and service updates. To download the latest version, please visit Download WorldShip. Note, download requires login to ups.com.

If you are upgrading your operating system or are moving your WorldShip installation to a new computer, we recommend you install the latest version of WorldShip. If you need help installing WorldShip, see our guides explaining how to back up your data and complete the installation: How to Move WorldShip to a New PC and Installing/Upgrading WorldShip.

New capabilities for WorldShip 2022:

  • Enhanced rating capabilities for shipping UPS Worldwide Economy® packages
    • Published and Negotiated rate quotes for Worldwide Economy DDU and DDP service levels
    • DDU Oversize and Minimum Billable Weight shipper selectable indicators for Worldwide Economy DDU service
    • Rating in ounces for Worldwide Economy DDU shipments
  • Expanded origins and destinations for UPS Premier® packages
    • New supported origins and destinations: Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Denmark, England (UK), Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Lithuania, Luxemburg, Malta, Netherlands, Northern Ireland, Norway, Poland, Portugal, Romania, Russian Federation, Scotland, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom, Wales
    • RS1 and RS3 Returns/Import Control will no longer be available for UPS Premier shipments between US and Puerto Rico.
    • For more information about UPS Premier, visit ups.com: https://www.ups.com/gb/en/healthcare/solutions/ups-premier.page
  • New Denied Party Screening feature for processing your export shipments
    • WorldShip will alert you during shipment processing when the receiver is considered a denied party.
  • Addition of Saturday delivery options for UPS Standard service in Europe

    • Users can create UPS Standard shipments with Saturday Delivery within Germany, France, Italy, Netherlands, Spain, Poland, Belgium, and the United Kingdom.
  • More options for shipping International Special Commodities (ISC) – E-Cig and CBD/Hemp
    • When shipping ISC with the proper contract services enabled, the shipper will now see the options for E-Cigarettes and Hemp/CBD in the ISC Types for Int’l Special Commodity option. 
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WorldShip Windows®11 Compatibility

Certain Microsoft® Edge web browser settings will prevent WorldShip links from opening correctly when using Windows 11. If using Windows 11, ensure your Default Browser setting “Let Internet Explorer open sites in Microsoft Edge” is set to “Incompatible sites only” so links from WorldShip continue to work as intended. If you experience issues and notice the default setting is set to “Always”, open Edge and change the setting back to ‘Incompatible”.

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Exploring WorldShip: Providing Shipment Notifications to Customers

Using Quantum View Notify in WorldShip you can provide up to 5 recipients an email notification detailing the status of a shipment or parcel. There are 3 types of notifications you can add to a parcel or shipment:

  • Shipment Notification – Alert the recipient when UPS receives the parcel or shipment information
  • Delivery Notification – Alert the recipient about the delivery of a shipment, including the date, time, and name of the recipient
  • Exception Notification – Alert the recipient when a delivery date has been rescheduled. In multi-piece shipments, recipient(s) receive one email per parcel with an exception

To use this feature, Select Quantum View Notify in the Options or Shipments tab in the main Shipping Window, click the Recipients button to specify recipients, type of notification, and add a memo if desired.

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UPS Freight Less-than-Truckload (“LTL”) transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities (“UPS”). UPS assumes no liability in connection with UPS Freight LTL transportation services or any other services offered or provided by TFI International Inc. or its affiliates, divisions, subsidiaries or related entities.