Service Alerts

UPS Expedited and Worldwide Express Freight shipments from Europe to the U.S. are temporarily experiencing delays due to staffing issues. We are proactively working to resolve the situation, minimise the impact for our customers and resume normal service as soon as possible.

For the latest status of your shipments, please use the online tracking tool at ups.com.

UPS operations continue, with daily collections and deliveries, except where constrained by government restrictions.

Effective 16 August 2021, the procedure of obtaining a physical signature for all Signature Required and Adult Signature Required deliveries is reinstated in Europe.

Read about how we are responding to the Coronavirus.

United States

Due to government safety measures, some UPS Expedited shipments from European origins to the U.S. may experience delays. While these measures are beyond UPS’s control, we are doing everything we can to minimise the impact for our customers. We encourage you to use the UPS Express portfolio for your time-sensitive shipments.

Asia Pacific

Due to regional outbreaks of Coronavirus, some shipments to and from certain countries in the Asia Pacific region may experience temporary delays as result of local government restrictions.

From 6 September, 2021, until further notice, UPS pickup and delivery services in certain areas of Vietnam are temporarily suspended.

For more details on these service delays, please refer to the ‘Service adjustments related to Coronavirus’ update on the Asia-Pacific service alert page.

 For the latest status of your shipments, we encourage you to use the online tracking tool on ups.com.

Reinstatement of UPS Money Back Guarantee

Effective 1 September 2021, UPS Money Back Guarantee for Domestic Standard shipments in the UK is reinstated. For details on where the UPS Money Back Guarantee is available, please click here.