Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Service Alerts alert1/3
Summary (Last Updated: 28/04/2021; 5:41) UPS is open for business: Service impacts related to Coronavirus
UPS is Open for Business
UPS operations will continue, with daily collections and deliveries except where constrained by government restrictions.
For parcels requiring a signature, our drivers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices.
Suspension of Money Back Guarantee
Effective 5 April 2021, the UPS Money Back Guarantee (also referred to as the Service Guarantee) will be reinstated for UPS Worldwide Express services. Please note that the previously announced suspension remains in place for European Domestic and Transborder Express services.
Summary (Last Updated: 27/04/2021; 18:06) UPS Services to and from India
UPS Services to and from India
Due to the Coronavirus pandemic, some UPS shipments to and from India may experience a delay.
UPS will continue to provide export and import services, including pickup and delivery.
Summary (Last Updated: 24/08/2020; 3:24) Possible service delays due to incident at Ankara facility
On 22 August 2020 at around 20:00, a fire broke out at a UPS facility in Ankara. Emergency protocols were put into place, and emergency services were called immediately. The fire was extinguished and no one was injured. While we are doing our best to avoid interruptions to our service, there may be delays. UPS is working closely with the authorities and we are awaiting the official report of the incident. We will update ups.com as soon as we have more information about any service impacts caused by this fire. Thank you for your patience as we continue our investigations.