Service Alerts

Temporary Service Adjustments Due To COVID-19

Governments of several countries within the region including Middle East, Africa, Indian Subcontinent and Central Asia, are implementing various containment measures in an attempt to stop the spread of COVID-19.

Limitations do not apply to the movement of goods and UPS continues to operate a regular service, however, there may be potential delays in services to affected countries. Despite current challenges, we continue to serve our customers as best as we can. Current circumstances may cause some delays in transit. For example, new border controls, reduced air freight capacity in the market, and local protective regulations and quarantine measures may all impact service.

Within countries, some parcel deliveries may not be possible due to the closure of shops or businesses, or restrictions in various postcodes, in which case parcel will be returned to sender. Undeliverable parcels due to this emergency carry either of the below tracking statuses:

C5 – Emergency

DH – NO UPS CTRL

Within the areas where deliveries are possible, our drivers can temporarily sign off parcels on behalf of the customer to avoid unnecessary contact via hand-held devices. We kindly request customers to open the door, accept the parcel and state their name for security purposes. Parcels that are not signed for will be marked with code CV19 plus 11 digits of the consignee’s name as proof of delivery.

Due to the unprecedented nature of the current situation, the waiting times for our customer service desk may be longer than usual. Please continue to monitor ups.com and check your package tracking for the latest delivery status information.

ISMEA Service Updates

Indian Subcontinent

India:

The Indian Government has announced a nation-wide lockdown from 25 March^th. The lockdown was recently extended until 31 May^st. The Government has classified districts across India into zones, each with its own set of guidelines. Depending on the zone there may be restrictions on people and vehicle movements. Our pickup and delivery services will be operational in postal codes across cities in India in line with this advisory. In case of restricted zones, packages for export can be dropped at a UPS drop-off location.

UPS continues to operate its daily flight to and from Indira Gandhi International Airport (IGIA), Delhi as usual. Clearances for shipments will be as per Government advisory.

Bangladesh:

The Bangladeshi government has declared a country lockdown as of 26 March until 31 May^st. UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country with expected delays due to lockdown.

Middle East, Central Asia

United Arab Emirates:

United Arab Emirates government has imposed a curfew for its citizens as of 26 March until further notice. UPS services continue to operate for both pickup and delivery and continue to remain in operation across the Country except for delays due to curfew.

Saudi Arabia:

Kingdom of Saudi Arabia government has imposed a nation-wide curfew for its citizens as of 23 March until further notice. UPS services continue to operate for both pickup and delivery and continue to remain in operation across the Country with expected delays due to curfew.

Pakistan:

Pakistan’s government has declared a country lockdown as of 23 March^rd until 30 May, with eased restrictions. UPS services continue to operate, and pickup and delivery services have resumed.

Africa

Nigeria:

Nigeria’s government has announced closing airports to all incoming international flights since 21 March. A multi-state lockdown on movement remains in place nationwide. UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country with expected delays due to lockdown.

South Africa:

South Africa’s government has declared a country lockdown as of 26 March until further notice. On 1 May^st, South Africa moved from Level 5 of lockdown – the strictest one available – down to Level 4. UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country with expected delays due to lockdown.

Morocco:

Morocco has declared a state emergency on 20 March^th. This was extended until 20 May. UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country with expected delays due to state emergency.

Countries With Minimal Or No In Country Operations Due To Country Lockdown:

Affected countries and government restrictions may cause potential delays in services to other countries within the region.

Asia Pacific Service Updates

UPS operations in the region continue, with daily pickups and delivery, except where constrained by government restrictions.

For the latest information on service impacts please visit here.

Europe Service Updates

UPS operations in the region continue, with daily pickups and delivery, except where constrained by government restrictions.

For the latest information on service impacts please visit here.

The safety of our employees, our customers and the people in the communities we proudly serve is a top priority. UPS has implemented various measures to minimize the risks to which our employees and customers may be exposed.

UPS has an extensive global network that allows for contingency plans to be put in place. We will continue to work with the relevant local authorities to provide service to all areas where and when conditions permit safe access. We are closely monitoring the situation and will take the necessary steps to ensure minimal impact to service.

We pride ourselves on continuing to provide industry-leading service to our customers throughout this challenging period.

Thank you for your continued trust in UPS.

UPS is Open for Business

UPS operations will continue, with daily collections and deliveries except where constrained by government restrictions.

Suspension of Money Back Guarantee

Effective 26 March,2020 and until further notice, we have suspended the UPS Money Back Guarantee (also referred to as the UPS Service Guarantee) for all shipments from any origin to any destination.