Service Alerts

Temporary Service Adjustments Due To COVID-19

Governments of several countries within the region including Middle East, Africa, Indian Subcontinent and Central Asia, are implementing various containment measures in an attempt to stop the spread of COVID-19.

Limitations do not apply to the movement of goods and UPS continues to operate a regular service, however, there may be potential delays in services to affected countries. Despite current challenges, we continue to serve our customers as best as we can. Current circumstances may cause some delays in transit. For example, new border controls, reduced air freight capacity in the market, and local protective regulations and quarantine measures may all impact service.

Within countries, some parcel deliveries may not be possible due to the closure of shops or businesses, or restrictions in various postcodes, in which case parcel will be returned to sender. Undeliverable parcels due to this emergency carry either of the below tracking statuses:

C5 – Emergency

DH – NO UPS CTRL

Within the areas where deliveries are possible, our drivers can temporarily sign off parcels on behalf of the customer to avoid unnecessary contact via hand-held devices. We kindly request customers to open the door, accept the parcel and state their name for security purposes. Parcels that are not signed for will be marked with code CV19 plus 11 digits of the consignee’s name as proof of delivery.

Due to the unprecedented nature of the current situation, the waiting times for our customer service desk may be longer than usual. Please continue to monitor ups.com and check your package tracking for the latest delivery status information.

To learn more about how UPS is supporting small and medium sized businesses during the pandemic click here.

ISMEA Service Updates

Indian Subcontinent

India:

Further to the nationwide lockdown, from 25 March, there has been a phase wise easing of restrictions as announced by the Government of India on 31 May. Interstate movement of goods is free for all commodities. Restrictions on movement continue in containment zones. Our pickup and delivery services will be operational in most postal codes across cities in India with some restrictions in line with this advisory. UPS continues to operate its daily flight to and from Indira Gandhi International Airport (IGIA), Delhi and brokerage clearance is operational at the gateways. In case of containment zones, packages for export can be reached to a UPS drop-off location near you.  

UPS has resumed pick-up services in mainland China, Hong Kong SAR and Macau SAR for documents bound for India.  Pick-up services for non-document shipments bound for India have resumed, subject to self-clearance by the consignee.

Bangladesh:

The Bangladeshi government has declared a country lockdown as of 26 March^th which is lifted on 31 May^st, but area-wise strict lockdown started on 9 June for red, amber and green zones, and nightly curfew continue nationwide (8pm to 8am). UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country with expected delays.

Middle East, Central Asia

United Arab Emirates:

UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country.

Saudi Arabia:

The government of Saudi Arabia has lifted the nation-wide curfew as well as specific area-wise curfews. UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country with expected temporary delays.

Pakistan:

The nation-wide lockdown imposed by the government of Pakistan lasted from 23 March^rd until 30 May^th. Pakistan continues operations for Import and Export, and has resumed pickup and delivery services with expected delays.

Africa

Nigeria:

In line with COVID-19 restrictions, inbound and outbound flights are less frequent to and from Nigeria and service continues with slight delays. The Nigerian government started an area-wise gradual ease of restrictions since 4 May. Pickup and delivery remain in operation with limited impact, pickup and delivery services are conducted normally in line with any local restrictions.

South Africa:

South Africa has declared a country lockdown as of 26 March^th until further notice, with eased restrictions on most economic activity and transportation from 18 August^th onwards following a lockdown level drop from Level 3 to Level 2. UPS services continue to operate for pickup and delivery and continue to remain in operation across the country with expected delays due to lockdown.

Morocco:

Morocco has declared a state emergency on 20 March^th, which is extended until 10 September^th. UPS services continue to operate for both pickup and delivery and continue to remain in operation across the country with expected delays due to state emergency.

Countries With Minimal Or No In Country Operations Due To Country Lockdown:

Rest of ISMEA:

Affected countries and government restrictions may cause potential delays in services to other countries within the region.

Asia Pacific Service Updates

UPS operations in the region continue, with daily pickups and delivery, except where constrained by government restrictions.

For the latest information on service impacts please visit here.

Europe Service Updates

UPS operations in the region continue, with daily pickups and delivery, except where constrained by government restrictions.

For the latest information on service impacts please visit here.

To support small and medium sized businesses during these unprecedented times, UPS is sharing knowledge through a multitude of webinars and creating customized solutions. Watch webinars organized by UPS or with UPS experts for small to medium sized businesses on demand.

To learn more about how UPS is supporting small and medium sized businesses during the pandemic click here.

The safety of our employees, our customers and the people in the communities we proudly serve is a top priority. UPS has implemented various measures to minimize the risks to which our employees and customers may be exposed.

UPS has an extensive global network that allows for contingency plans to be put in place. We pride ourselves on continuing to provide industry-leading service to our customers throughout this challenging period.

UPS is here to help businesses of all sizes, even as our customer’s needs change. To support small and medium sized businesses during these unprecedented times, UPS is sharing knowledge through a multitude of webinars and creating customized solutions to help manage inventories, maintain the flow of goods through supply chains, and provide immediate fulfillment support on ups.com.

Get the flexibility needed to capture the full benefit of growth opportunities. Our logistics expertise and tools can help optimize supply chains and allows quicker reactivity to shifting market needs. We can help you choose the services and technologies you need to deliver excellent customer service, better support your staff, and create time and cost-efficiencies.

Thank you for your continued trust in UPS.

UPS is Open for Business

UPS operations will continue, with daily collections and deliveries except where constrained by government restrictions.

Suspension of Money Back Guarantee

Effective 26 March,2020 and until further notice, we have suspended the UPS Money Back Guarantee (also referred to as the UPS Service Guarantee) for all shipments from any origin to any destination.