Automating returns enables your customers to make return requests from your company website. This puts the power of the industry's most extensive returns portfolio in the hands of your customers. If your company depends on e-commerce for revenue, your customers are already inclined to purchase online, so returns can become as efficient to process as customer orders.
Because your customer returns are processed online, they enter your system directly. As with all UPS Returns services, Returns Technology solutions give you visibility into where a return is from the moment the label is scanned at collection, giving you the time and information you need to manage your inventory.
How It Works
A customer simply visits your website and submits a return request based on your company's return policies. A return label is provided by their browser, by e-mail or both. Your customer prints and affixes the label to their package. He or she can then drop it off at a UPS location, hand it to a UPS driver, or request a collection.
This solution can also be customised to meet your business needs. For shippers who want to develop and host their own solution, we offer the UPS Developer Kit Shipping API. Or if you would like a hosted, pre-built solution, ask about UPS Ready®.
Find out how post-sales excellence is an emerging influence in customer satisfaction today. The 2019 Industrial Buying Dynamics Study reveals this and more.
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