Service Alerts

A large-scale testing of traffic-reduction measures in preparation of the 2020 Tokyo Olympic and Paralympic Games is scheduled to be held in and around Tokyo on July 24, 26 and August 23*, 2019. As such, service delays can be expected for shipments to and from the Kanto region on these dates.

Customers shipping from the Kanto region are advised to arrange for a pickup of their export shipments as early as possible.

To arrange for a pickup of export shipments from the region, please use the online Schedule a Pickup service, or call a local customer service representative at:

• (+81) 3-5484-5834 (toll)
• 0120-27-1040 (toll-free)

To get the latest information on the status of your package, and for estimated delivery times, please use the Tracking tool on ups.com.

For more information on the testing of traffic-reduction measures, please visit the Tokyo 2020 Official Website (in Japanese only).

Please note that the UPS Service Guarantee does not apply to any interruption of service due to causes that are beyond UPS’s control.

*To be confirmed after the testing held in July