Service Alerts
Service Alerts alert1/2
Summary (Last Updated: 10/21/2019; 06:17) Service Disruption in Japan due to Typhoon Hagibis
Due to Typhoon Hagibis, service delays may be expected for express shipments to and from certain areas in Japan.
Pickup and delivery services may be delayed in the following prefectures and postal areas until further notice:
- Nagano (380 0000 - 399 9999)
- Fukushima (960 0000 - 979 9999)
- Miyagi
• Kakuda (981 1500 - 981 1534)
• Igugun Marumorimachi (981 2100 - 981 2501)
• Ishinomaki (986 0000 - 987 1222)
UPS is committed to providing services to all areas where conditions permit safe access. We are closely monitoring local areas to ensure minimal service disruption.
For the latest information on the status of your package and for estimated delivery times, please use the Tracking tool on ups.com.
For more information, please contact your local Account Executive or Customer Service Representative.
Summary (Last Updated: 10/17/2019; 07:21) Temporary Service Arrangements due to Imperial Enthronement Ceremony in Japan
The imperial enthronement ceremony of Emperor Naruhito has been scheduled to be held in Tokyo on October 22, 2019. To facilitate the event, there will be heightened security measures in place from October 20 to 25, 2019.
Due to the measures, service commitments for shipments to and from Tokyo and the surrounding areas* may be extended during this period. Customers shipping from Tokyo and the surrounding areas* are advised to arrange for pickup** of their export shipments as early as possible.
To arrange for a pickup of export express shipments from Tokyo and the surrounding areas*, please use the online Schedule a Pickup service, or call a local customer service representative at:
• (+81) 3-5484-5834 (toll)
• 0120-27-1040 (toll-free)
To get the latest information on the status of your package and for estimated delivery times, please use the Tracking tool on ups.com.
For more information, please contact your local account executive or customer service representative.
Please note that UPS service guarantee does not apply for service delays caused by measures that are beyond UPS’s control.
*Please check with the local Customer Service Representative on the impacted areas
**Pickup time may be adjusted in some areas