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How do I change a delivery?

Delivery change options for receivers, before a delivery attempt

When you track a package before the first delivery attempt, UPS My Choice® members see options to change delivery for eligible shipments. Options include redirecting your package to another address, rescheduling the delivery date or collecting your package from a UPS customer centre or from a UPS Access Point™ location, where available.

Not all shipments are eligible for a delivery change. For example, if you purchase prescription medication, perishable items or high-value merchandise, the sender may decide to deliver only to your address or require your signature.

UPS My Choice members can change the package delivery to any address, including UPS customer centres or UPS Access Point locations, for free.

Please note that changing the delivery address of your package could delay your scheduled delivery date. In addition, transportation fees may apply to certain packages.

If you know that you’ll be away from home for a few days, you can also use UPS My Choice to request we hold all deliveries until your return. You can choose to collect them from a nearby location or have us deliver them once you’re back in town.

Request a Delivery Hold

If you aren’t a UPS My Choice member and need to change the delivery options for your package before the first delivery attempt, contact the sender. The complexity of the change and timing of the request will determine if there will be any delivery delay. Or, if we identified that the address is incorrect and not deliverable, you can correct it while tracking the package on ups.com.

Track a Package

Sign up for UPS My Choice

If it’s more convenient, you can also have your package delivered to another address. All of these arrangements can be made from UPS My Choice delivery notifications or your Delivery Planner. Depending on the final location, transportation fees may apply.

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