Last Update: 10 December 2021
We at United Parcel Service, Inc., along with our subsidiaries and affiliates (collectively, "UPS"), respect your concerns about privacy.
This Privacy Notice describes the types of personal information we collect about consumers, how we may use the information and with whom we may share it. The notice also describes the measures we take to safeguard the personal information. In addition, we tell you how you can ask us to (i) access or change the personal information we maintain about you, (ii) withdraw consent you previously provided to us, (iii) refrain from sending you certain communications, and (iv) answer questions you may have about our privacy practices. This notice does not apply to The UPS Store or any other retail location. This Notice does not apply to any subsidiary or affiliate of United Parcel Service, Inc. that maintains its own privacy notice, including The UPS Store or any other retail location.
Our privacy practices may vary among the countries or territories in which we operate to reflect local practices and legal requirements.
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This document contains:
We may obtain consumer personal information (such as name, contact details and payment information) in connection with various activities such as (i) use of the UPS websites and applications, (ii) shipping activities, including delivery and pick-up of shipments, (iii) requests to track shipments or answer questions, (iv) events in which we participate, (v) promotions and other offers, and (vi) calls placed with customer service and accounting centres which may be recorded.
The types of personal information we may obtain include:
We also receive consumer personal information from our customers in order to perform services. We may receive personal information from third parties, including public databases, social media platforms, or third party partners such as analytics or marketing providers.
When we pick up or deliver a shipment or provide other services, we may obtain physical location data. This includes, for example, data identifying the actual location of a physical address using information such as GPS data, geocodes, latitude and longitude information, and images of the various locations.
In addition, when you visit our websites, use our apps, or interact with UPS-related tools, widgets or plug-ins, we may collect certain information by automated means, such as cookies and web beacons. The information we collect in this manner includes IP address, unique device identifier, browser characteristics, device characteristics, operating system, language preferences, referring URLs, information on actions taken, and dates and times of activity. A "cookie" is a text file that websites send to a visitor's computer or other Internet-connected device to uniquely identify the visitor's browser or to store information or settings in the browser. A "web beacon" also known as an Internet tag, pixel tag or clear GIF, links web pages or apps to web servers and may be used to transmit information back to a web server. Through these automated collection methods, we obtain and store “clickstream” data to tell us usage patterns. We may link certain data elements we have collected through automated means, such as your browser information, with other information we have obtained about you to let us know, for example, whether you have opened an email we sent to you. We also may use third-party analytics tools that collect information about visitor traffic on our websites or apps. Your browser may tell you how to be notified when you receive certain types of cookies or how to restrict or disable certain types of cookies. Please note, however, that without cookies you may not be able to use all the features of our websites or apps. Both we and others (such as our advertising networks) may collect personal information about our visitors' online activities, over time and across third-party websites, when using our websites and apps.
The providers of third-party apps, tools, widgets and plug-ins on our websites and apps, such as Facebook "Like" button, also may use automated means to collect information regarding your interactions with these features. This information is subject to the privacy policies or notices of these providers.
We may use the information we obtain to:
In addition, we use information collected online through cookies, web beacons and other automated means for purposes such as (i) customising our users' visits to our websites and apps, (ii) delivering content (including advertising) tailored to our users' interests and the manner in which our users browse our websites and apps, and (iii) managing our business. We may supplement data we collect through automated means with information about your location (such as your postcode) to provide you with content that may be of interest to you. We also use this information to help diagnose technical and service problems, administer our websites and apps, identify users of our websites and apps, and gather demographic information about our users. We use clickstream data to determine usage patterns and how we may tailor our websites and apps to better meet the needs of our users. Our websites and apps are not designed to respond to "do not track" requests from browsers.
On our websites and apps, we may collect information about your online activities for use in providing you with advertising about products and services tailored to your individual interests. This section of our Privacy Notice provides details and explains how to exercise your choices.
We do not sell or otherwise share personal information about you, except as described in this Privacy Notice. To perform our pick-up and delivery services, we share shipping information with third parties such as senders, consignees, third party payers and recipients. We also share personal information with third parties who perform services on our behalf based on our instructions. These third parties are not authorised by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements.
We also may share the personal information we obtain with our affiliates, franchisees, resellers and joint marketing partners. These entities, which collectively are referred to here as the "UPS Business Partners", may use the information for the purposes described in this Privacy Notice. We may share physical location data with our UPS Business Partners and other third parties to, for example, enhance location-based services and develop accurate and up-to-date maps. In addition, except as described below, unless you object, we may share other personal information with third parties who are not UPS Business Partners for those parties' own purposes, such as to offer products or services that may interest you.
Information collected through third-party apps, tools, widgets and plug-ins (such as information obtained through third-party login services or relating to your use of a Facebook "Like" button) is collected directly by the providers of these features. This information is subject to the privacy policies of the providers of the features, and UPS is not responsible for those providers' information practices.
Many of our customers outsource all or a part of their supply chains to us. Through our forwarding and logistics business units, we manage these supply chains, focusing on supply chain optimisation, freight forwarding and international trade and brokerage services for our customers worldwide (including a broad range of transportation solutions such as air, ocean and ground freight). We also provide information technology systems and distribution facilities adapted to the unique supply chains of specific industries such as health care, technology and consumer/retail businesses. In the course of providing forwarding and logistics services, we may obtain, use and disclose personal information about our customers' customers. In these circumstances, we process the information based on the agreement with our customer.
We also may disclose information about you (i) if we are required to do so by law, regulation or legal process (such as a court order or subpoena), (ii) in response to requests by government agencies, such as law enforcement authorities, or (iii) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation of suspected or actual illegal activity. We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganisation, dissolution or liquidation).
We offer you certain choices about how we communicate with you and what information we collect from you. You may choose not to receive marketing email communications from us by clicking on the unsubscribe link in our marketing emails, selecting the Email Unsubscribe link below, adjusting your email preferences in your ups.com profile, or contacting us as specified in the "How To Contact Us" section below. You also may ask us not to send you other marketing communications by contacting us as specified in the "How To Contact Us" section below, and we will honor your request. Consistent with the choices available in the "Information We Share" section, you may withdraw your consent or object to certain information sharing by selecting the Privacy Preferences Centre link below or by contacting us as indicated below. In addition, as required by law, you may object at any time on legitimate grounds and free of charge to the processing of your personal information, and we will apply your preferences going forward.
To learn more about how to opt out of ad network interest-based advertising, please visit the consumer opt-out page at:
If you are a California resident, you may ask us to refrain from sharing your personal information with certain of our affiliates and other third parties for their marketing purposes. Please tell us your preference by contacting us as specified below.
Subject to applicable law, (i) you may obtain a copy of certain personal information we maintain about you or update or correct inaccuracies in that information through your account on UPS.com or (ii) you may have the right to obtain access to personal information we maintain about you by contacting us as indicated in the "How To Contact Us" section of this Privacy Notice. To help protect your privacy and maintain security, we will take steps to verify your identity and/or may ask you to provide other details before granting you access to the information. In addition, if you believe that personal information we maintain about you is inaccurate, subject to applicable law, you may have the right to request that we correct or amend the information by contacting us as indicated below.
We may transfer the personal information we collect about you to countries other than the country in which the information originally was collected. Those countries may not have the same data protection laws as the country in which you initially provided the information.
When we transfer your personal information to other countries, we will protect that information as described in this Privacy Notice and in accordance with applicable law. We use contractual protections for the transfer of personal information among various jurisdictions (including, for example, the European Commission's standard contractual clauses).
We maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorised destruction, loss, alteration, access, disclosure or use. Although we take steps to limit access to our facilities and vehicles to authorised individuals, information that is located on the outside of a package or letter may be visible to others.
This Privacy Notice may be updated periodically and without prior notice to you to reflect changes in our personal information practices. We will post a prominent notice on our websites to notify you of any significant changes to our Privacy Notice and indicate at the top of the notice when it was most recently updated.
If you have any questions or comments about this Privacy Notice, or if you would like us to update information we have about you or your preferences, please contact us by email using the Email Application.
You also may write to us at:
UPS Corporate Headquarters
Attention: Global Privacy Officer
55 Glenlake Parkway, NE
Atlanta, GA 30328
If you are a Thai resident, the following additional Thailand specific provisions apply to our processing of your personal information. For Thai residents, the provisions of this Thailand Addendum prevail over conflicting provisions in the Privacy Notice.
In addition to United Parcel Service, Inc., our subsidiaries and affiliates located in Thailand collect personal information.
The relevant data controller for your personal information is the UPS entity that originally collects information from or about you, according to the following list:
1. UPS Parcel Delivery Service Co., Ltd.
2. UPS SCS Services (Thailand) Limited
3. UPSC (Thailand) Ltd.
You can contact us as provided in the above section titled “How to Contact Us” or you may write to UPS Parcel Delivery Service Ltd. at:
UM Tower 20th Floor,
9/201-207, Ramkhamhaeng Road,
Suanluang, Bangkok 10250
Tel: 1800 291 300
Tel: 66 2728 9440
Fax: 66 2728 9096
You may also contact our Data Protection Officer, via the email page found under “How to Contact Us”.
Your personal information will not be stored for longer than necessary for the purposes for which they were collected or as required under applicable retention policies and/or in accordance with applicable law. Our retention policies reflect local statute of limitation periods and national statutory obligations of UPS.
If you are a Thai resident, we may transfer your personal information outside of Thailand, including to the United States. For any such transfers, UPS takes necessary contractual measures to ensure that your personal information receives an adequate level of protection. For further information about UPS’s international data transfer practices, and to consult the said contractual measures, please contact us using the contact details in the “How to Contact Us” section above.
Under the Thai Personal Data Protection Act (“PDPA”), you have the right to access and obtain a copy of, correct, port if feasible, erase, anonymize, confirm that we process your personal information, and to request that we restrict processing of your personal information. You have the right to withdraw your consent in relation to our processing of your personal information based on your consent and request more information about the third parties with whom we may have shared your personal information. In certain circumstances, you may also have the right to object to or temporarily suspend the processing of your personal data.
In some situations, we may refuse to act or may impose certain limitations on your rights, as permitted by law. Before UPS is able to provide you with any information or correct any inaccuracies, we may ask you to verify your identity and/or provide other details to help us respond to your request.
For the exercise of your rights, please contact us using the contact information provided above in the “How to Contact Us” section. In all cases, you have a right to file a complaint with the Personal Data Protection Committee.
This Addendum takes effect on the PDPA’s effective date.
UPS Freight Less-than-Truckload (“LTL”) transportation services are offered by TFI International Inc., its affiliates or divisions (including without limitation TForce Freight), which are not affiliated with United Parcel Service, Inc. or any of its affiliates, subsidiaries or related entities (“UPS”). UPS assumes no liability in connection with UPS Freight LTL transportation services or any other services offered or provided by TFI International Inc. or its affiliates, divisions, subsidiaries or related entities.