Service Alerts
Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
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Summary (Last Updated: 01/10/2022; 12:42) Impacts on the service related to weather phenomena in the U.S.
The recent weather conditions are affecting the UPS air network in the U.S. As a result, some delivery delays are unavoidable.
Contingency plans are in place and UPS is working to move shipments to their final destinations as quickly as conditions permit. Visit ups.com to track the status of your shipment and find the latest information on the impacts on service delivery times.
Please note that the UPS Service Guarantee does not apply to shipments affected by this type of outage. For more information, see the UPS Rates/Terms and Terms of Service.
Summary (Last Updated: 12/29/2021; 12:50) Service Guarantee Update
Suspension of Service Guarantee
Currently, the Service Guarantee has been reestablished for certain air and international services, and for the rest it continues to be suspended.
Summary (Last Updated: 07/08/2021; 12:08) Service Impacts Related to Coronavirus
UPS operations will continue, with daily pickups and deliveries except where constrained by government restrictions.
The safety of our employees, our customers and the people in the communities we proudly serve is a top priority. We will continue monitoring the situation and will take the necessary steps to ensure minimal impact to service.
Visit ups.com for the latest information about service impacts and to track the status of your shipments.
Summary (Last Updated: 07/01/2021; 17:08) Changes to EU VAT Rules Effective July 1, 2021
Find out what is changing on July 1st 2021 and how it may impact your business when exporting to customers in the EU.