Pharma Logistics Solutions

Get critical speciality pharmaceuticals to your patients’ homes when they need them, with services that cover all the bases. We can help you give your customers the speed, visibility, and control they demand.

• Outsource your fulfilment
• Ensure delivery of a viable product with cold chain logistics
• Offer early morning and 7-day a week delivery options
• Provide delivery tracking and management tools
• Give your patients flexible local pick-up/drop-off location options
• Bring therapy delivery right into your patients' homes
• Create an easy and efficient return process
• Ensure security with narcotics (CIV to CII) cages and vaults
• Expedite fulfilment with end-of-runway pharmacies in the UK and US

Provide world-class customer service while streamlining your cash flow, managing costs, and scaling your business. We can manage your entire supply chain from order to payment so you can focus on improving lives.

• Full call centre outsourcing
• Pricing and promotions
• Order processing and invoicing
• Accounts receivable/payable
• Customer service and dispute resolution
• Return authorisations
• Credits/debits processing
• Reporting and metrics

Download the Order-to-Cash OverviewOpen the link in a new window

When pharmaceutical deliveries are time and temperature critical, every second counts. Our next-generation sensor technologies can give real-time shipment visibility and a priority path through the network.

• Secure digital end-to-end visibility solutions
• Single-use chemical temperature indicators
• Real-time digital temperature data loggers
• GPS and RFID tracking(location within 2 meters)
• Proactive alerts for staff and patients
• Advanced sensor-based intervention and recovery
• Delivery verification with signatures saved for up to 7 years

Learn more about UPS^® Premier

Making it easier for patients to send something back is just as important as getting it there. We help you customise a secure, compliance-friendly reverse logistics flow to increase supply chain sustainability, manage costs and improve customer loyalty.

• Robust reverse logistics capability
• Proactive product recall planning
• Easy customer return and replacement solutions
• Enhanced visibility across transport modes
• Global pharmaceutical return compliance management

UPS can handle deliveries that must be signed for by the pharmacist-in-charge.

• Delivery directly to the retail pharmacies, instead of the receiving dock
• Delivery alert with customised instructions
• Improve pharmacy inventory receipt by a minimum of one day
• Reduce times spent on delivery confirmation requests