Help & Support Centre

Using the tracking number automatically assigned to your shipment, visit your country or territory's UPS homepage and enter the number in the track window. You can enter multiple tracking numbers if needed. You'll be able to see the shipping date, the current location of the package and the estimated arrival date, as well as verify the arrival of your shipment. If you're using Quantum View Manage®, WorldShip®, UPS CampusShip® or UPS My Choice®, you can set preferences to receive email or text notifications.

Shipping cost depends on origin, destination, service, package weight, and other considerations. Calculate Time and Cost helps you to compare delivery times and published rates for sending UPS shipments to destinations around the world.

You can help to make sure that your package arrives safely and on time with these packaging guidelines and procedures developed from UPS research.

• Use a rigid box with flaps intact.
• Remove any labels, hazardous materials indicators and other previous and now irrelevant shipment markings from the box.
• Wrap all items separately.
• Use adequate cushioning material.
• Use strong tape designed for shipping.
• Do not use string or paper over-wrap.
• Use a single address label that has clear, complete delivery and return information.
• Place a duplicate address label inside the package.

Your package is still within the UPS network and, unless otherwise noted, should be delivered on the scheduled delivery date. Shipment movement information is captured each time a tracking label is scanned in the UPS delivery system. There may be several days between scans if the shipment is going cross-country or moving between countries.

To help ensure the safety of your package, the driver will try to leave your package out of plain sight. We recommend that you check all exterior doors and any locations where the package could be placed, including the porch, back patio, garage, and any area out of potential weather hazards. You should also check with anyone who might have retrieved the package. If you’re still unable to locate the package, contact the sender to start a claim.

Note: UPS urges package senders (rather than receivers) to initiate claims because package senders are in receipt of the most essential claim documents (invoices, receipts, detailed merchandise descriptions, tracking numbers, etc.).

If ups.com Tracking shows that you have an "exception", it means an event or situation, such as a customs delay, may cause your delivery to be rescheduled. Check the Shipment Progress section in Tracking for details about changes in delivery schedule. Shipment movement information is captured each time we scan your tracking label in the UPS delivery system. There may be several days between scans if the package is going cross-country or moving between countries.

When you register on ups.com, you'll be able to store your address book online, print labels and request tracking notifications. Depending on how much you ship and the level of support you need, you have the option to add functionality by signing up for a UPS Account, which will enable billing. Be sure to add your accounts to your ups.com Profile and customise your dashboard with widgets that provide quick access to shipping, tracking and billing capabilities.

Select the End of Day button on the Home tab. The End of Day Processing window will prompt, "Are you ready to close today's shipping and send shipment information to UPS?" Select Yes to electronically send your shipment information to UPS and to print the End of Day reports.

Give your UPS driver the Collection Summary Barcode Report and High Value Report (if printed) to take with the shipments. Keep the Daily Shipment Detail Report for your records (if you selected to print this report on the Shipment Detail Report Set-up tab of the System Preferences Editor window).