No matter which UPS shipping system you use, voiding an unshipped package is easy.
To learn more about voiding a package, please select your shipping system or topic below:
Within 90 days of creating your shipping label on UPS.com, you can void your shipment through Shipping History. Select Shipping at the top of the page and then select View History or Void Shipment. Select the checkbox next to the package you want to void and then select Void Shipment. Once you've successfully voided the package, an X will appear next to the package in the Voided column.
The account number associated with the package you want to void must be an account in your My UPS profile. Where applicable, packages that are created using a payment card such as a debit or credit card are not eligible for voiding through the Void a Shipment tool. (The tracking numbers for these packages will have a "T" or "G" in the first eight characters.) Under these conditions, please contact UPS.
If more than 90 days have passed since you created your label, you must contact UPS to request a void. A void will not be processed after 180 days.
If an unshipped package appears on your UPS Delivery Invoice within 90 days of creating the label, please refer to the appropriate shipping system above for voiding instructions. If more than 90 days have passed since you created your label, you must contact UPS to request a void. A void will not be processed after 180 days.