International Shipping Help and Advice

International trade is evolving. To ensure you evolve with it, here you will find the latest information on key regulatory changes that may impact your international shipments.

European Union Value-Added Tax (VAT) Reform

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    Changes to EU VAT Rules

    Find out what is changing on 1 July 2021 and how it will impact you. We don’t control or oversee governmental regulations, including the EU VAT reform rules and regulations. We’re providing information that may assist you with your shipments into the EU, and should not be relied on as legal or tax advice.


    If you’re a consumer purchasing goods online from outside the EU:
    Download the EU VAT Reform Guide for EU Consumers


    If you’re a business importing goods from outside the EU:
    Download the EU VAT Reform Guide for EU Businesses

    • How to provide us with your EU VAT registration number

      If you have registered for an EU Import One Stop Shop (IOSS) number, we can store it in our UPS shipping systems, eliminating the need for you to provide this number each time you make a shipment. To do so, please complete and return below Power of Attorney (POA) document.

    • If you do not provide UPS with the Power of Attorney document, please ensure that your IOSS number is entered in your UPS shipping system for each shipment that meets the criteria. 

      • Reduce your risk of customs delays

        Please ensure complete and accurate shipping documentation is provided with each import into the EU. As part of the EU VAT Reforms, all imports into the EU will be subject to VAT and formal customs clearance. Therefore, any shipments with incomplete or inaccurate commercial invoices could face customs delays. 

        • UPS Paperless Invoice can be used to submit commercial invoices and other customs documentation electronically, ensuring customs authorities can start clearing shipments before they reach the border.

        We've compiled a list of additional resources to help you along the way