Service Alerts

Coronavirus Update

Due to the closure of non-essential retail locations in certain areas, some collections and deliveries may be impacted. The vast majority of the European UPS Access Point™ network remains available. You can find all available UPS Access Point™ locations by using the UPS Global Locator to find the nearest available location.

For parcels requiring a signature, our drivers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices.

Suspension of Money Back Guarantee

Effective 5 April 2021, the UPS Money Back Guarantee (also referred to as the Service Guarantee) will be reinstated for UPS Worldwide Express services. Please note that the previously announced suspension remains in place for European Domestic and Transborder Express services.

International Dangerous Goods

Due to certain airline restrictions, International Dangerous Goods (IDG) shipments are temporarily suspended on a limited number of lanes to and from Africa and the Middle East. The Dangerous Goods Approved Country list has been updated to reflect these suspensions.

Country-specific Service Updates

Italy:

UPS Express deliveries on Saturday are currently suspended.

Lithuania:

Collect on Delivery (COD) payments can only be done via wire transfer or card.

China:

Additional government requirements are in place for the export of medical supplies from China. You can find more information here.

Effective 5 April 2021, the UPS Money Back Guarantee (also referred to as the Service Guarantee) will be reinstated for UPS Worldwide Express services. Please note that the previously announced suspension remains in place for European Domestic and Transborder Express services.