Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Summary (Last Updated: 16/04/2021; 7:18) Coronavirus Update
Coronavirus Update
Due to the closure of non-essential retail locations in certain areas, some collections and deliveries may be impacted. The vast majority of the European UPS Access Point™ network remains available. You can find all available UPS Access Point™ locations by using the UPS Global Locator to find the nearest available location.
For parcels requiring a signature, our drivers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices.
Suspension of Money Back Guarantee
Effective 5 April 2021, the UPS Money Back Guarantee (also referred to as the Service Guarantee) will be reinstated for UPS Worldwide Express services. Please note that the previously announced suspension remains in place for European Domestic and Transborder Express services.
International Dangerous Goods
Due to certain airline restrictions, International Dangerous Goods (IDG) shipments are temporarily suspended on a limited number of lanes to and from Africa and the Middle East. The Dangerous Goods Approved Country list has been updated to reflect these suspensions.
Country-specific Service Updates
Italy:
UPS Express deliveries on Saturday are currently suspended.
Lithuania:
Collect on Delivery (COD) payments can only be done via wire transfer or card.
China:
Additional government requirements are in place for the export of medical supplies from China. You can find more information here.
Summary (Last Updated: 12/04/2021; 12:37) Suspension of Money Back Guarantee
Effective 5 April 2021, the UPS Money Back Guarantee (also referred to as the Service Guarantee) will be reinstated for UPS Worldwide Express services. Please note that the previously announced suspension remains in place for European Domestic and Transborder Express services.