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Resumo (Última Atualização: 06/03/2020; 05:39) Coronavirus Update
Coronavirus Update
Governments of most European countries have implemented various containment measures in an attempt to stop the spread of the Novel Corona Virus. Limitations do not apply to the movement of goods and UPS continues to operate a regular service.
We are currently operating Monday through Friday and serving our customers as usual. Despite current challenges, we continue to service our customers as best we can. Current circumstances may cause some delays in transit. For example, new border controls, reduced air freight capacity in the market, and local protective regulations and quarantine measures may all impact service.
Within countries, some parcel deliveries may not be possible due to the closure of shops or businesses, or restrictions in various postcodes, in which case parcels will be returned to sender. Undeliverable parcels due to this emergency carry the below tracking status:
C5 – An emergency situation or severe weather condition has delayed delivery
As per government announcements, most non-essential retail locations have been ordered to close until further notice. Please note that as a result shipments to UPS Access Point™ locations could be impacted, although a majority of the European UPS Access Point™ network remains available. As some governments start to relax their restrictions on retail locations, a face mask may be required when entering to comply with local government protocols.
For parcels requiring a signature, our drivers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices. We kindly request customers to open the door, accept the parcel and state their name for security purposes. Parcels that are not signed for will be marked with code UPSID plus 11 digits of the consignee’s name as proof of delivery.
Due to the unprecedented nature of the current situation, the waiting times for our customer service desk may be longer than usual. For the latest status of your shipments we encourage you to use shipment tracking on ups.com.
Suspension of Money Back Guarantee
Effective March 26, 2020 and until further notice, we have suspended the UPS Money Back Guarantee (also referred to as the UPS Service Guarantee) for all shipments from any origin to any destination.
EU has adjusted the export authorization scheme for Personal Protective Equipment
Effective April 24th, the European Commission adjusted the export authorisation scheme for personal protective equipment to suit current needs. Under the new scheme, the list of products that require export authoritzation has been reduced to masks, spectacles and protective garments. The geographical exception has also been extended (including to the Western Balkans) and Member States are required to swiftly grant authorisations for exports for humanitarian purposes.
The adjustments result from a careful evaluation of needs signaled by all EU Member States. The measures remains temporary (30 days) and, in the spirit of transparency, will be notified today to the WTO partners along with other EU coronavirus trade-related initiatives.
More information on the European Commission’s adjustments can be found here, and a list of frequently asked questions can be found here.
Restrictions on Exports of PPE by European Countries
Several European countries have implemented national restrictions on the export of PPE (personal protective equipment) and other medical equipment, including exports to other EU member states. Countries which have implemented some level of national restrictions on the export of PPE include:
Belgium / Czech Republic / France / Germany / Italy / Poland / Spain / Russia
As this is a dynamic situation subject to change without prior notice, businesses shipping PPE are advised to check in with the relevant national authorities to ensure shipments comply with the latest governmental decrees.
Service Updates
Italy:
Saturday deliveries have been suspended.
Belgium:
Effective immediately, UPS drivers in Belgium are temporarily not accepting cash payments. For Collect on Delivery (COD) shipments, UPS will contact the consignee who can either make payment by bank transfer before their parcel is delivered or pay by card at the UPS service center. Please ensure consignee contact information has been provided for all COD shipments.
Asia Pacific
UPS operations in the region continue, with daily pickups and deliveries, except where constrained by government restrictions.
For the latest information in English on service impacts please visit here.
Imports from China:
Please be aware that UPS in China and Hong Kong SAR have enacted a weight limit per customer that changes daily. All agreed pricing is only applicable to amounts below this daily limit. Shipments above this daily limit may be shipped for a higher rate determined by UPS China or Hong Kong SAR respectively, or may be deferred to a later shipment date. Please contact your sales resource for today’s limit.
Important Updates on the Export of Medical Supplies from China
Export of Medical and Non-Medical Masks
UPS China Customer Service Center international hotline: +86-551-6598-8499
Export of Non-Medical Masks:
Effective April 26, 2020, the General Administration of Customs of China (GAC), the Ministry of Commerce (MOFCOM), and the General Administration of Market Supervision (GAMS) introduced new requirements for the export of non-medical masks out of China.
Non-medical masks cannot be exported if the Manufacturer is included in a “Black List” maintained by GAMS.
If the Manufacturer of the non-medical masks to be exported is not in the “Black List” but is included in a “White List” maintained by the China Chamber of Commerce for Import & Export of Medicines and Health Products (CCCIEMHP), the Exporter of Record needs to provide a hard-copy Joint Declaration of the Importer and Exporter stating that the non-medical masks to be exported comply with quality standards of the destination country to UPS Customs Brokerage before a shipment pick-up can be placed.
If the Manufacturer of the non-medical masks to be exported is neither in the “Black List” nor the “White List”, the Exporter of Record needs to provide a hard-copy Joint Declaration of the Importer and Exporter stating that the non-medical masks to be exported comply with Chinese quality standards (GB 2626-2019 or GB/T 32610-2016) to UPS Customs Brokerage before a shipment pick-up can be placed.
Shippers should ensure that all shipment information provided is accurate and complete for export declaration. UPS will not be responsible for delays or regulatory issues resulting from false declaration of shipments.
For more information on how medical masks and non-medical masks are defined, please refer to this advisory provided by the China Customs.
Additional Requirements for Export of Medical Supply Commodities:
Effective April 18, 2020, export shipments from China containing any of the medical supply commodities listed in the table below, as well as non-medical masks, will need to be processed as Formal Entry for export customs clearance.
Further, with immediate effect, China’s Ministry of Commerce (MOFCOM), the General Administration of Customs of China (GAC), and the China National Medical Products Administration require all shippers exporting 12 categories of medical supply commodities to provide the following documentation for export customs clearance:
The 12 categories of medical supply commodities are:
|
No |
Commodity |
HS Code |
|
1 |
COVID-19 Test Kits1 新型冠状病毒检测试剂 |
3822009000 |
|
3002150090 |
||
|
2 |
Medical Mask 医用口罩 |
6307900010 |
|
3 |
Medical Protective Suit 医用防护服 |
6210103010 |
|
3926209000 |
||
|
4 |
Infrared Thermometer 红外测温仪 |
9025199010 |
|
5 |
Ventilator 呼吸机 |
9019200010 |
|
9019200090 |
||
|
6 |
Medical Surgical Hat 医用手术帽 |
6505009900 |
|
7 |
Medical Goggles 医用护目镜 |
9004909000 |
|
8 |
Medical Gloves 医用手套 |
3926201100 |
|
3926201900 |
||
|
4015110000 |
||
|
4015190000 |
||
|
9 |
Medical Shoes Cover 医用鞋套 |
6307900090 |
|
3926909090 |
||
|
4016999090 |
||
|
10 |
Patient Monitor 病员监护仪 |
9018193010 |
|
11 |
Medical Disinfection Towel 医用消毒巾 |
3005901000 |
|
3005909000 |
||
|
12 |
Medical Disinfectant 医用消毒剂 |
3808940010 |
To avoid potential delays, UPS recommends that –
Shippers of commodities listed as No.1 to 5 in the table above to:
Note: An approved commodity in the Medical Protective Suits Registry will include (a) Product Registration Number, (b) Description of Approved Commodity, and (c) Registered Company Name.
Alternatively:
Shippers of commodities listed as No.6 to 12 in the table above to:
Middle East, Africa, Indian Subcontinent and Central Asia
Governments of several countries within the region are implementing various containment measures in an attempt to stop the spread of the Novel Coronavirus.
For the latest information in English on service impacts please visit here.
The safety of our employees, our customers and the people in the communities we serve is a top priority. UPS has implemented various measures to minimize the risks to which our employees and customers may be exposed.
We are closely monitoring the situation and will take the necessary steps to ensure minimum impact to service.
We pride ourselves on continuing to provide industry-leading service to our customers throughout this challenging period.
Resumo (Última Atualização: 05/06/2020; 12:47) UPS está aberta para negócios: Impactos de serviço relacionados ao Coronavirus
UPS está aberta para negócios
As operações da UPS continuarão, com coletas diárias e entregas, exceto quando impedida por restrições governamentais.
Suspensão da Garantia de Serviço
A partir de 26 de março de 2020 e até segunda ordem, suspendemos a Garantia de Serviço da UPS (também chamada de Garantia de Devolução de Dinheiro da UPS) para todos os envios de qualquer origem para qualquer destino.