Severe weather, natural disasters, and other conditions beyond our control can occasionally disrupt our services. If there is an active service disruption, it will appear below. A gold alert ribbon will also appear at the top of all ups.com pages. If there is no service alert information below, the UPS transportation network is operating normally.
Summary (Last Updated: 30/07/2021; 12:46) Service impacts related to Coronavirus
Service impacts related to Coronavirus
UPS operations continue, with daily collections and deliveries, except where constrained by government restrictions.
For parcels requiring a signature, our drivers can temporarily do this on behalf of the customer to avoid unnecessary contact via hand-held devices.
Due to government safety measures, some UPS Expedited shipments from European origins to the U.S. may experience delays. While these measures are beyond UPS’s control, we are doing everything we can to minimize the impact for our customers. We encourage you to use the UPS Express portfolio for your time-sensitive shipments.
Due to regional outbreaks of Coronavirus, some shipments to and from certain countries in the Asia Pacific region may experience temporary delays as result of local government restrictions.
For more details on these service delays, please refer to the ‘Service adjustments related to Coronavirus’ update on the Asia-Pacific service alert page. For the latest status of your shipments, we encourage you to use the online tracking tool on ups.com.
Reinstatement of UPS Money Back Guarantee
Effective 10 May 2021, the UPS Money Back Guarantee was fully reinstated for UPS Express services. For details on the UPS Money Back Guarantee, please click here.
Summary (Last Updated: 08/07/2021; 4:32) EU VAT reform: Delays on letters and documents from outside the EU
Following the EU VAT reform, effective 1 July 2021, customs authorities in Spain and Portugal are requiring related customs checks of letters and documents imported from outside of the EU, which is causing delays. As a result, an additional one day of time in transit is currently required for these shipments. You can check the status of your shipments at any time on http://www.ups.com.