UPS Delivery Intercept℠


With UPS Delivery Intercept, you as the shipper, can request that UPS intercept your shipment prior to delivery via phone or the web. UPS will perform one of the following actions:

  • Return to Sender: Return the shipment to the shipper (not available in Puerto Rico)
  • Deliver to Another Address: Reroute the shipment to a new address
  • Reschedule Delivery: Hold the shipment for delivery on a future date
  • Will Call: Hold the shipment for pickup by the consignee  

A fee is assessed for all types of requests except for Will Call. You will only be charged if your request is completed.

Terms of Service

  • Available for package deliveries within the U.S. and Puerto Rico, excluding UPS Express CriticalSM service
  • Fee assessed only if UPS completes the intercept