Receiving My Packages

Before a Delivery Attempt

Being at home for your deliveries doesn't always work out. We get it. That's why we send UPS My Choice^® Members e-mail notifications the day before a delivery. Members can reschedule or redirect shipments if they know they won't be home when our driver comes by. 

Learn More About UPS My Choice

After a Delivery Attempt

If you're expecting a package, but you've missed the first attempt at delivery, you have options.

The UPS InfoNotice^® lets you know we tried but were unable to deliver your package.

Using your UPS InfoNotice, you can reschedule the delivery of your package. Just log into ups.com and enter your UPS InfoNotice number in the Tracking field on the ups.com homepage or the Tracking page.

With either of these options, you can request one of the following:

• Pick up My Package at a UPS Location: Have your package held at a UPS location such as a UPS Customer Center.
• Deliver My Package to Another Address: Have your package delivered to another address when you will not be home.
• Deliver My Package on Another Day: Have your package delivered on a different day.

Or you can choose to have UPS attempt another delivery--we will make up to three delivery attempts. After the third delivery attempt your package may be returned to the shipper.

Check out Your Delivery Options with the UPS InfoNotice

(A fee is assessed for all delivery change requests except Pick up at a UPS Location and Return to Sender. Your payment card will be billed only upon the redelivery of your package.)