Product Recovery and Recall

Without a crisis to trigger action, risk planning is often a low priority. However, effective recall management requires planning and strategic partnerships to improve the speed and quality of response, and reduce potential impacts.

Trust the UPS healthcare team to map out a proactive plan for your business. We'll leverage the power of UPS global channels, robust reverse logistics capabilities, deep regulatory experience, enhanced visibility—even product identification and/or serialization tracking—to assure a smooth, rapid, and fully compliant implementation. From shipping recall notices and replacement units to returning product for quarantine or disposal, we've got you covered.

Returns are fact of selling goods. When the process is easy, quick, and the follow-through as promised, returns can build trust and boost overall customer satisfaction.

UPS offers the most comprehensive return options in the industry—from labels, packaging, and pickup services that simplify the process for your customer, to technology and processes that solve for reverse product streams, including inventory lifecycle and financial management. Work with UPS to optimize a program for large-scale returns, repair/replacements, return to manufacturer, or ship to qualified disposal site.

Keeping high-tech medical equipment in good health is essential for patient care and your business reputation. So when your customer experiences an equipment failure, it's important to minimize downtime with a solid replacement parts program.

With more than 950 field stocking locations around the world, UPS can keep parts close to your installation base. Our advanced returns technology supports transportation mode optimization to get parts to tricky locations and coordinate specialized services for high-value, time-sensitive replacements. Preprinted, bar-coded return labels ensure visibility for inbound planning and inventory control.