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Monitoring and Management

Advanced imaging… for your supply chain.

Just as we depend on imaging systems to inform strategic interventions in healthcare, visibility into your supply chain activities can empower you to mitigate problems before they occur. Healthcare products increasingly require special handling to meet time and temperature requirements. In addition to optimizing our global transportation and distribution networks for healthcare, we've invested in advanced technology to monitor and intervene to prevent excursions and see time-critical and high-value shipments through final delivery.

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Who This is For

All healthcare segments that ship products with time, product and security requirements, including pharmaceutical, life science, medical device, medical/surgical supply, diagnostic labs, and CROs.

End-to-end visibility for targeted solutions.

Today's competitive healthcare landscape requires you anticipate demand and orchestrate smooth order fulfillment. That takes information.

UPS technology provides the visibility and business system functionality you need to manage inbound and outbound activities across your entire supply chain—from order entry through payment, and across all suppliers and carriers. Our team can also provide monitoring and intervention services to ensure compliant, on-time delivery of critical products.

With complete visibility, you can better plan workforces and production, allocate inventory, and resolve time, integrity, and compliance issues through final delivery.

Monitoring Technology

Streamline order fulfillment by integrating UPS shipping technology with your order processing system. We offer several options for cloud-based monitoring technology, including Quantum View® that provides complete shipment visibility right from your desktop. With Quantum View, you can proactively notify customers when their orders ship, fulfill orders more quickly, reduce errors, even integrate billing data.

Larger volume, international shippers can integrate shipping and order fulfillment with WorldShip®. This software allows you to print labels, upload customs documentation, track shipments and set up alerts, export shipping data and run reports. You can also configure WorldShip to integrate with warehouse, inventory, and billing software.

Monitoring and Management Services

We can provide pharmaceutical and biopharmaceutical manufacturers with precise, measurable operating procedures backed by trained healthcare operational support, contingency planning for unexpected situations, and air freight industry experts to help build the right solution for your temperature-sensitive shipping needs. Plus we provide a greater level of protection through the UPS global control tower network, staffed by specially-trained agents to monitor critical milestones and to initiate contingency plans if a shipment becomes at risk for excursion or deviation from the standard operating plan.

The result? Fewer interruptions to supply, less product spoilage, and improvements to your bottom line.

Monitoring Technology with Intervention Services

The UPS Proactive Response® service line combines a sophisticated monitoring engine with dedicated logistics experts who continuously observe your critical shipments and take action when needed. If a potential risk is identified, or if your shipment can't be delivered as scheduled, we initiate service recovery procedures based on your pre-defined instructions.

We're prepared to intercept packages that are at risk of missing their scheduled delivery time, to refrigerate or replenish dry ice, upgrade delayed critical shipments, or re-route shipments to an alternate address or back to the shipper.

We stand ready to mitigate product loss, improve your customers' experience, and protect your brand.

Helping Hearts Beat

Related Services

Quantum View®: Our most comprehensive visibility software allows you to track and manage shipments while updating your customers.
WorldShip®: Automate your high-volume shipping—from shipping to reports - with this comprehensive browser-based software.
UPS Proactive Response®Open the link in a new window: UPS Proactive Response offers a sophisticated monitoring engine and dedicated logistics experts who continuously observe your critical shipments and take action when needed.