Summary (Last Updated: 10/18/2017; 19:04) Service to Puerto Rico Resumed
Pickups and Deliveries Underway in Puerto Rico
UPS has reestablished delivery service to all areas of Puerto Rico.
Air and package shipments and freight services are now available in all zip codes.
Throughout Puerto Rico some residents are living in alternative dwellings. In response, we have begun special package hold for package pick-up services at all package centers. In San Juan, package center pickup hours are Monday-Friday, 8:00 a.m. – 6:00 p.m. In Arecibo, Bayamon, Caguas and Ponce, package center pickup hours are Monday – Friday, 8:00 a.m. – 5:00 p.m.
Mayaguez Customer Counter has reopened working Monday – Friday, 9:00 a.m. – 5:00 p.m.
UPS On-Call Air Pickup® service resumed on October 12.
We have established special hurricane-aid rates, which can be applied at the time of shipping, for packages shipped from the U.S. to Puerto Rico and selected Caribbean destinations. To access the special rates go to ups.com/ship, visit a local The UPS Store® location, or call 1-800-PICK-UPS®. The special rates are available for deferred services effective Monday, October 9 through Tuesday, October 31 for individual customers not under existing UPS commercial agreements.
We are implementing contingency plans to ensure all shipments are delivered to their final destinations as quickly as conditions permit but we expect continued challenges before operations return to normal.
We encourage you to check back here for updated information on service delays or updates.
UPS and The UPS Foundation have been supporting relief operations for Puerto Rico since Hurricane Maria devastated the island. Until now, The UPS Foundation and UPS Airlines have been prioritizing flights to Puerto Rico for first responder organizations. Since just prior to the hurricane, UPS has operated 17 relief charter flights, transporting more than 1.7 million pounds of relief supplies to Puerto Rico for groups including UNICEF, FEMA, CDC, Salvation Army and others. Earlier this month, The UPS Foundation, UNICEF and the State of New York announced several flights to deliver water and hygiene kits to thousands in need on the island.
For more information on how UPS is helping provide natural disaster relief, visit the UPS Pressroom.
To be notified via email or text when the status of your package has changed, select the Notify me with Updates feature when tracking your shipment on ups.com.
Contact your local The UPS Store directly for information about any impacts to hours of operation. Visit The UPS Store to find the location nearest you.
Note that the UPS Service Guarantee does not apply when transportation networks are disrupted due to events of this nature. For more information, refer to the UPS Tariff/Terms and Conditions of Service.