• Service Impacts Related to Coronavirus...More
  • Service Guarantee Update...More
  • Changes to EU VAT Rules Effective July 1, 2021...More
Skip To Main Content

Request Delivery Intercept

Customize Your Delivery Options

With UPS Delivery InterceptSM, you can maintain control of your packages as they move through the UPS network. This fee-based service for shippers allows you to request the intercept of packages prior to delivery, providing greater flexibility in managing your shipping needs.

When you select UPS Delivery Intercept, you can request that UPS perform one of the following actions:

  • Return to Sender: Return the package to the shipper
  • Deliver to Another Address: Reroute the package to a new address
  • Reschedule Delivery: Hold the package for delivery on a future date
  • Will Call: Hold the package for pickup by the consignee

A fee is assessed for all types of requests except for Will Call, and you will only be charged if your intercept request is completed.

You can make the request to intercept your package at any time using your UPS shipping (Internet Shipping, UPS CampusShip, and Worldship) or tracking (UPS.com or Quantum View Manage) systems.

View Pricing for Value-Added Services

How to Request an Intercept:

On ups.com, follow these steps to request an intercept from your Shipping History. You can also request an intercept from your Tracking Detail.

  1. Log in to UPS.com.
  2. Select the Shipping tab at the top of the page.
  3. Select Create a Shipment in the area at the left of the page, then select View History or Void Shipment.
  4. In the Previous Shipments section, you will see a summary of your recent shipments.
    If your shipment includes one package: Select the checkbox next to the shipment you want to intercept, then select Request Intercept.
    If your shipment includes multiple packages: Select the checkbox next to the shipment you want to intercept, then select Request Intercept. On the Select Packages for Intercept page, select the checkbox next to each package you want to intercept, then select Next.
  5. On the Packages Eligible for Intercept page, select the radio button next to the type of intercept you want to request for your package(s).

    Note: The intercept request type you choose will be applied to all selected packages.

  6. Review or modify your package selection.

    Note: Packages selected on the Select Packages for Intercept page will be pre-checked. Some packages may not be eligible for intercept; if so, the reason is displayed.

  7. When satisfied, select Next.
  8. Regardless of your intercept type selection, UPS requires additional information to complete the request. Complete the required fields, indicated with a Required symbol.
  9. Select Submit. A confirmation page is displayed.

    Note: This request does not guarantee that the intercept will occur. You will only be charged if the intercept occurs.

  10. On the Confirmation page, select the Request Intercept for Remaining Packages link if you want to request a different intercept type for the remaining packages in your shipment.