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Important Updates on Coronavirus

We’re continually monitoring the impact of the Coronavirus disease and taking every action to ensure the safety of our customers and employees.

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  • Peak Surcharge Update

    Updated Peak Surcharge information is now available for review, including Peak Surcharge rates for International shipments that will take effect beginning November 15, 2020.

    Read more about the Peak Surcharge
  • Peak Surcharge Update

    Updated Peak Surcharge information is now available for review, including Peak Surcharge rates for International shipments that will take effect beginning November 8, 2020.

    Read more about the Peak Surcharge Open the link in a new window
  • Peak Surcharge Update

    Updated Peak Surcharge information is now available for review, including Peak Surcharge rates for International shipments that will take effect beginning October 25 and November 1, 2020.

    Read more about the Peak Surcharge Open the link in a new window
  • Peak Surcharge Update

    Updated Peak Surcharge information is now available for review, including a decrease in Peak Surcharge rates for International shipments that will take effect beginning October 4, 2020 and remain until further notice.

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  • Peak Surcharge Update

    Updated Peak Surcharge information is now available for review, including increased Peak Surcharge rates for International shipments that will take effect beginning August 30, 2020 and remain until further notice.

    Read more about the Peak Surcharge
  • Peak Surcharge Update

    Updated Peak Surcharge information is now available for review, including increased Peak Surcharge rates that will take effect beginning July 26, 2020 and remain until further notice.

    Read more about the Peak Surcharge
  • Peak Surcharge Update

    Updated Peak Surcharge information is now available for review, including reduced Peak Surcharge rates that will take effect beginning June 28, 2020 and remain until further notice.

    Read more about the Peak Surcharge
  • Peak Surcharge Update

    Updated Peak Surcharge information is now available for review. New Peak Surcharge rates will take effect beginning May 24 and remain until further notice.

    Read more about the Peak Surcharge
  • Peak Surcharge Update

    Updated Peak Surcharge information is now available for review, including new Peak Surcharge rates and additional Peak Surcharges that will take effect beginning April 12 and remain until further notice.

    Read more about the Peak Surcharge
  • UPS Service Guarantee Suspended

    Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee (referred to as the UPS Money Back Guarantee) for all shipments from any origin to any destination.

    Learn more.Open the link in a new window
  • Temporary Peak Surcharge

    To better manage the increased demand for air cargo capacity and the increased costs to maintain service amid the Coronavirus outbreak, a temporary peak surcharge will be implemented on shipments originating from China Mainland and Hong Kong SAR to Puerto Rico from April 5, 2020 until further notice.

    Read More about the Peak Surcharge
  • How we’re responding to COVID-19


    In the wake of the COVID-19 virus, our highest priority is to do our part the help ensure the health and safety of our employees, customers, and suppliers while meeting our service commitments.

    Read more about how we're responding to COVID-19
  • UPS Rate Change Information

    Our rates have changed effective December 29, 2019. Detailed information is available in the Service Rate Guide 2020, ready for download.

    Read More About the Rate Changes
  • UPS Study Reveals Online Shoppers Preferences

    The 2019 UPS Pulse of the Online Shopper study captured evolving trends, preferences and expectations of online shoppers in 15 countries and regions, including the U.S., Mexico, Brazil, Canada, Asia, Europe, and India. This latest edition examined the impact that different generations are having on retail trends, offering you insights that can help your business grow and compete globally.

    Obtain More Information About the Study
  • Government of Chile increases the maximum value of shipments for clearance through courier companies

    On March 12, 2019, general rule CVE 1558482 established that import and export shipments of up to a maximum value of US$3,000 FOB can be cleared without the need of a broker agent. Small and medium-sized companies doing business with international markets can now ship more merchandise (or merchandise of a greater value) without incurring additional expenses.

    Read more about the general rule CVE 1558482
  • Flex® Global View is now available in Spanish

    A visibility tool that provides near real time status of your shipment and supply chain. Enter now and switch to your preferred language from the top menu.

    Access Flex Global View
  • UPS Study Reveals Import and Export Behavior Trends in Latin American SMEs

    The 2018 UPS Business Monitor™ Export Index Latin America (BMEI) provides insights and identifies areas of improvement for companies to strengthen their business dealings and cross-border trade transactions.

    Read More About the Study
  • UPS Rate Change Information

    Effective June 4, 2018, the fee for Over Maximum Limits and the Oversize Pallet Handling Surcharge will change, and a new Shipping Charge Correction Audit Fee will be added.

    Read More About the Rate Changes
  • New Non-Stop Flight from United States to Dubai

    Our new, non-stop flight from the U.S. to Dubai, UAE improves time-in-transit between North and South America to key destinations in the Middle East by a full business day. This flight is operated with our new Boeing 747-8F aircraft, providing 50 percent more capacity than before.

    Read More About the New U.S.-to-Dubai FlightOpen the link in a new window
  • UPS Section II Battery Requirements Changing

    Effective January 1, 2017, UPS will change its requirements for shipping lithium batteries by air.

    Read More About These Regulations
  • Fraudulent Email Circulating

    Fraudulent emails adopt many different forms and are the unauthorized actions of third parties not associated with UPS. There have been a number of fraudulent emails reported, and new spoofs continue to be introduced.

    Read More About Fraudulent Emails