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Void a Shipment

No matter which UPS shipping system you use, voiding an unshipped package is easy. To learn more about voiding a shipment, please select your UPS shipping system or topic below.

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How To Void a UPS.com Shipment

Within 90 days of creating your shipping label on UPS.com, you can void your shipment. Shipments can only be voided if they were created or billed using a UPS shipping account number.

  • Log in to view your shipping history
  • Select the tickbox next to the package you want to void.
  • Select “Void Shipment”.
  • Once you have successfully voided the package, an X will appear next to the package in the Voided column.

Keep in Mind

If more than 90 days have passed since you created your label, you must contact UPS to request a void. A void will not be processed after 180 days.

The account number associated with the package you want to void must be an account in your UPS.com profile. Where applicable, packages that are created using a payment card such as a debit or credit card are not eligible for voiding through the Void a Shipment tool. (The tracking numbers for these packages will have a "T" or "G" in the first eight characters.) Under these conditions, please contact UPS.

How To Void on UPS CampusShip®

Within 90 days of creating your UPS CampusShip label, you can void your shipment through CampusShip Shipping History.

  • Log In to UPS CampusShip
  • Select the Shipping tab at the top of the page.
  • Select the tickbox next to the package you want to void.
  • Select “Void Shipment.”
  • After you've successfully voided the parcel, an X will appear next to the parcel in the Voided column.

Keep in Mind

Remember, if it has been at least 90 days after the UPS CampusShip label was created, please contact UPS to request a void. A void will not be processed after 180 days.

How To Void on UPS WorldShip®

  • Select “Void” at the top of the main shipping screen.
  • Select the parcel to void from the collection log.
  • Select “Void” a second time.
  • If you have already run the end-of-day process, selecting “Void” a second time will transfer you to the UPS.com Void a Shipment tool to complete the void process.
  • WorldShip will not automatically mark these packages voided, but you can mark them manually from within the collection log.
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What if More Than 90 Days Have Passed?

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If more than 90 days have passed since you created your label, you must contact UPS to request a void. A void will not be processed after 180 days.

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