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UPS On-Call Pickup® - Parcel Collection

Enjoy the convenience of scheduling a collection for your parcel at any time, using any UPS service.


You can have your shipment picked up from your home or office by scheduling your collection service online at ups.com or by calling  22 489 48 77. UPS will pick up all packages with a single collection service request. A collection service may be scheduled for the same day or a future day. Fees are applied per collection service request regardless of the number of packages being picked up.

There is one charge for all collection service request types:

  • Same Day Phone
  • Same Day Web
  • Future Day Phone
  • Future Day Web

Schedule a Collection

Terms of Service

This charge does not apply to:

  • A daily customer's established collection hours (see daily collection).
  • Return package collections included in the UPS 1 Attempt and UPS 3 Attempts Returns Plus services. If a UPS 1 Attempt Returns Plus collection is unsuccessful, all subsequent collections will incur the fee.
  • Collections containing international shipments to destinations outside the European Union within the pickup stop.
  • Package collections for the following services: UPS Pallet Express, UPS Pallet Standard, UPS Today Express, UPS Today Express Saver, UPS Today Standard, UPS Today Dedicated Courier

An on-call collection service charge applies for Electronic Return Label, Print Return Label and regular or alternative address collection. Cash payments are available for the on-call collection service.

Note: UPS Worldwide Express Freight® collection or drop-off must be scheduled at ups.com or by calling UPS. UPS Worldwide Express Freight collections cannot be combined with UPS Standard or Express small package collections.

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