Learn how your preferences, profile, and addresses are now combined into one.
See how shipping is simpler and faster than ever.
Watch how easily you can manage your company's domestic and international shipping.
Shipping cost depends on origin, destination, service, package weight, and other considerations.
Calculate Time and Cost helps you compare delivery times and published rates for sending UPS shipments.
UPS offers a broad portfolio of services, including time-definite and day-definite delivery for your domestic, international, and freight shipping.Visit Our Online Service Guide
To calculate the delivery time, go to the Calculate Time and Cost tool, located on the main Shipping menu.
Follow the directions, noting the required fields labeled with the asterisk (*) symbol.
Visit our Dangerous Goods page to view current information for shipping hazardous materials with UPS.Go to the Dangerous Goods Page
A UPS Shipping account is required for invoicing freight shipments.
Once you receive your new account number, enrol in the UPS Billing Centre, choose "UPS Freight Account" from the drop-down menu, and enter your account number.
You can also use UPS CampusShip® or Quantum View Manage® with UPS Billing Centre to integrate end-to-end services for your freight shipments.
You can make sure your package arrives safely and on time with packaging guidelines and procedures developed from UPS research.Review packaging guidelines
You can quickly print your labels and receipts after submitting your shipment information or reprint from shipping history.
UPS packaging is provided free of charge to UPS account holders for selected air and UPS Worldwide Express® services. Please contact us to place your supply order.
You can also purchase additional packing materials and supplies at The UPS Store® and UPS Customer Centre locations.
When a sender creates a label for an order, we provide a tracking number the sender may share with the customer before uploading the information to UPS.
Once the sender transmits the shipment information to UPS, you'll be able to track your package and see the status, "Order Processed: Ready for UPS."
Once UPS has possession of the package, you'll see updates such as "Origin Scan" or "Pickup Scan" to indicate we have the package. With these scans, we'll calculate and display a scheduled delivery date.
If your tracking number returns an “invalid” or “no information found” message, please contact the sender. If no information shows on your package when you track, our representatives will not have any information either. Only the sender can start an investigation or reship an item to you.
Your package is still within the UPS network and, unless otherwise noted, should be delivered on the scheduled delivery date.Learn More About Common Tracking Scans
Typically, our drivers can deliver as late as 19:00. During the holiday season, our drivers may deliver even later.
If we are unable to deliver a package that shows a status of "out for delivery," we will attempt delivery on the next business day.
Please note that we are unable to contact our drivers to provide an estimated delivery time.
You can find out more about our tracking scans on our Tracking Event Descriptions page.Go to the Tracking Event Descriptions Page
Enter your tracking number into the Tracking tool to see what day your package is due to arrive.
Our drivers typically deliver between 9:00 and 19:00.
Choose Send Updates from Tracking to receive email or text notifications.
Please refuse the shipment once we attempt to deliver it or contact the shipper to request the return.
If a scan on the tracking details indicates a problem with the address, please contact UPS to update the information.
For other delivery options, UPS My Choice offers convenient solutions.
Whether you are sending or receiving a package, it may be possible to change your delivery.Learn More About Changing Your Delivery
Please check with anyone who might have received the package for you. If you're still unable to locate the package, contact the sender to start a claim.
Note: UPS urges package senders (rather than receivers) to initiate claims because package senders are in receipt of the most essential claim documents (invoices, receipts, detailed merchandise descriptions, tracking numbers, etc.)
Package senders or receivers can use our online submission process to report package damage. An inspection by a UPS representative may be required.
You also have the option to submit photo documentation along with your claim. Although photo documentation is not a requirement, providing photos can help us resolve your claim more efficiently. If you are unable to submit a claim online, contact the sender to start a claim.
Review Photo Documentation RequirementsLearn How To Prepare a ClaimStart a Claim
Note: UPS urges you to review photo documentation requirements to help prepare your damage claim.
Look for a red box labeled “Special Instructions” on the tracking results page. If this is displayed with the message "Signature Required" or "Adult Signature Required," then a signature is needed to receive your package.
You can provide delivery instructions, specify a neighbor to receive your package, or in some cases authorize release without a signature by signing up for UPS My Choice®.
We understand it may be difficult to receive deliveries during the day at home. To make it easier, we will often deliver your package the following day to a nearby UPS Access Point™. These are business locations near your home where the package will be held over seven days, until you are able to pick it up.
Continue to track your package on ups.com, and look for the “Delivered to UPS Access Point” scan. The address, hours, and directions to the UPS Access Point location are available on ups.com.
If you sign up for UPS My Choice®, you can choose a preferred UPS Access Point for future deliveries and also designate an alternate location.
With the number on the InfoNotice left by the driver, you can also choose to have the package redelivered to your address. It could take up to two business days for the package to be redelivered to you, depending on the status of the package when you make the request.
If tracking shows that you have an "exception," it means an event or situation, such as a customs delay, may cause your delivery to be rescheduled.
Check the Shipment Progress section in Tracking for the most up-to-date details about changes in delivery schedule.
Shipment movement information is captured each time we scan your tracking label in the UPS delivery system. There may be several days between scans if the package is going cross-country or moving between countries.
Please note our representatives will have the same information displayed on the Tracking tool.
UPS Mail Innovations®, chosen by the sender for your shipment, is a service where UPS transports the package to the destination area and final delivery is completed by the local postal service.
Please note that once UPS has handed over your package to the local postal service, there are no further updates that we can provide on the status of your package, nor can we make any changes to the delivery address.
If you need to change the address of the package or want to upgrade to a different service, you will need to contact the sender of the package.
If you’re enrolled in UPS electronic billing or the UPS Billing Centre, you can find them under the My Profile menu at the top right of the homepage.
Select View & Pay Bill from the menu.
This will take you to the Billing and Payment page, where you can select your billing tool: UPS Billing Centre or View & Print Invoices (PDF Invoice or UPS Billing Data).
If you currently don’t have UPS billing, visit our Billing Services page to learn about our billing options.
Select I forgot my User ID or Password at the bottom of any login page.
This takes you to the “Reset or recover your login” settings screen.
Enter your User ID and registered Email Address. (This is the ID and email you used when creating your ups.com User ID.)
If you forgot your ID, or it doesn’t work, enter the email address associated with your ups.com ID, and we’ll send you an email with your ID.
Your Address Book is now called “Addresses.” Your addresses are located in the My Profile drop-down menu in the upper right of the homepage.
From the My Profile drop-down menu, select Addresses. If you’re not logged in, enter your ups.com user ID and password.
You can also access your addresses by selecting the Overview link in the My Profile menu. On the Profile page, you can add contacts, create distribution lists, and update your addresses.
To update your addresses, select Update My Addresses from the Addresses section.
To add an address, select the green Add button to open the Add Contact form.
To edit an address, select Edit at the far right of the address to open the Contact form. Make any changes, and select Save.
Select the My Profile drop-down menu at the upper right of the homepage, and select Preferences
If you’re not logged in, enter your ups.com user ID and password.
From the Preferences page, you can change your preferences for all UPS services you use, such as shipping, freight shipping, Calculate Time and Cost, international documentation, or UPS My Choice®.
To edit your preferences, select Edit under each item you want to change.
Go to the Billing and Payment Support Page
When you register on ups.com, you'll be able to store your address book online, print labels, and request tracking notifications.
Depending on how much you ship and the level of support you need, you can add more functionality by signing up for a UPS account, which will enable billing.
Once your account is approved and you receive an account number, you can enrol in the UPS Billing Centre for small packages or freight.
Add your accounts to your ups.com profile, and customize your dashboard with widgets that provide quick access to shipping, tracking, and billing capabilities.
Yes. Please verify that your computer meets necessary system and browser requirements.Review System Requirements for Creating a Shipment
It is not uncommon for browsers to behave inconsistently. Our goal is to eliminate all these issues through ongoing exhaustive browser testing. However, browser issues can still occur. When you do encounter these display issues, clearing your browser’s cache may help resolve them. Below are instructions to clear your cache.
First, download the UPS Developer Kit – Frequently Asked Questions document. It offers solutions to problems, organized by API and category.
You can also collaborate with other integrators in the UPS Developer Kit Community.
If problems persist, email UPS your question.
Select the End of Day button on the Home tab.
The End of Day Processing window will prompt: "Are you ready to close today's shipping and send shipment information to UPS?"
Select Yes to electronically send your shipment information to UPS and to print the End of Day reports.
Give your UPS driver the Pickup Summary Barcode Report and High Value Report (if printed) to take with the shipments.
Keep the Daily Shipment Detail Report for your records (if you selected to print this report on the Shipment Detail Report Setup tab of the System Preferences Editor window).