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Terms & Conditions of Carriage

The Terms and Conditions of Carriage are part of the UPS shipping contract and contain the general terms and conditions under which UPS is engaged in the transportation of packages in its own territory and jointly through interchange with its affiliates.

UPS Terms and Conditions of CarriageOpen the link in a new window

Consumer Claims

The client, if a consumer, is entitled to use an EU online dispute resolution (ODR) platform, which assists with any contractual dispute the Client may have with the Seller.

This platform is available at http://ec.europa.eu/consumers/odr/. The ODR platform is a point of entry for out-of-court resolutions of disputes arising from online sales and service contracts concluded between consumers and traders.

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