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Welcome to the new ups.com

Find answers to the most common questions.

  • Select a question below to learn more about updating your address book, editing your preferences, and performing other tasks on the new ups.com. expand

    If you have forgotten your ups.com username and password, or they no longer work, select I have forgotten my User ID or Password at the bottom of any login page.

    This takes you to the 'Reset or recover your login' settings screen. From there, you’ll be asked to enter your User ID and registered Email Address. (This is the ID and email that you used when you originally created your ups.com User ID.)

    If you have forgotten your ID, or it doesn’t work, you can enter the email address associated with your ups.com ID, and we’ll send you an email with the latest ID on file.

Get started with these videos

Find your preferences and addresses more easilyOpen the link in a new window

Learn how your preferences, profile, and addresses are now combined into one.

Manage tasks more easilyOpen the link in a new window

See how the new ups.com frees you to get more done.

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